Menu
For Business Write a review File a complaint
CB Fitness Centers and Gyms Planet Fitness 830 N Lansdowne Ave, Drexel Hill, PA, 19026, US
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

830 N Lansdowne Ave, Drexel Hill, PA, 19026, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
P
7:19 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Planet Fitness - Massage therapy room Planet Fitness Drexel Hill PA 19026 Manager BG

I joined planet fitness in Drexel Hill for the purpose of using massage chair and hydrotherapy bed for my daughter with Down Syndrome.
In the past, the massage chairs were in a well lit area with big screen tv.
On our first visit, we asked to use therapeutic equipment.
In the past they hydromassage room was for one person with a door to close for privacy.
We were in a dark room with 2 massage tables and adjacent room totally dark with 2 massage chairs.
While on the massage bed, another client came up to my daughter and I and started making remarks about her.
"She is in very bad health"
Of course, I said, thats why we are here.
Then he proceeded to do some strange things putting a spell on a bottle of water. He told us to drink it. This is all while we are in the therapy room.
Next he proceeded to show my daughter, who is abuse victim, exercises for ti chi.
At that point I redirected my daughter to the massage chair when the manager B.G. came in and told the man he was inappropriate and redirected him out of the room.
"I did not touch her. I did not touch her." he kept saying.
Needless to say both my daughter and I were totally affected by trauma.
The manager did a good job.
However, we are too afraid to return to Planet Fitness. I bought this membership for my daughter but she refuses to return. She is disabled with autism and down syndrome.
I would like a response. Date and time of incident are proof by deposit made by my bank MTB for membership.
We also were charged 25. this month.
Unfortunately the incident was too startling for both of us and we cannot go back.
This therapy room is not safe. It is a dark room without privacy and I think Planet Fitness needs to reconsider its layout for therapy beds. It should be private.
Thank you
Phyllis Humes
[protected]@gmail.com
[protected]

Claimed loss: 75.00

Desired outcome: refund / cancel membershio

Read full review of Planet Fitness
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.