CVS

My doctor called in a new antibiotic and an inhaler for me on 12/31/19. When I went to pick it up on 1/3/2020 I was told it was not filled and t o call my insurance. I went home and called my insurance and they had no documentation of my Rx being denied. I then called the pharmacist and she could not tell me why my medication was rejected. Now that it is the new year my inhaler is not on my insurance's formulary that is why my doctor called it in on 12/31/19. I gave the pharmacist my new insurance I'd and she said she would need the card. I know they can look up the insurance on line. she was rude and I will never go back there again. This is not the first Time I have had problems with this pharmacy. One time I went three times in six hours to
Pick up a prescription and it still was not ready. I have been a customer for many many year's and CVS headquarters better start reading the multitude of complaints that are submitted daily. I will make sure that everyone I know is informed of there neglect to there patients. And I am in the medical field for over thirty years. This is patient neglect.