Save-A-Lot reviews and complaints 1
View all 276 complaintsSave-A-Lot - Management
This incident occurred today (8-23-2020) at Save a lot (Pittsburgh Commons Save A Lot 2209 W 12th St, Erie, PA 16505). My husband and I went in with my emotional support animal (We have been there 1-2 time(s) before with him and had no issues). The moment we walked in, holding my ESA, one of the employees said "uh no dogs allowed in the store". I let her know that he was an ESA. She proceeded to ask where his vest was. Under PA law emotional support animals are not required to have any certification nor are they required to wear a vest. Employees may ask if it is a service animal and what it's function is. My husband and I continued to walk through the store. We got into isle 2 where another employee was standing at the end staring at us. He turned out to be the manager and he said, from half way down the isle, "I don't allow dogs in my store". The employee had already informed him that my dog was an emotional support animal so he knew full well and still told us he couldn't be there. I have shopped at this location since I was a child. We have never had an issue with my ESA here or at any store thus far. I will never be shopping at Save A Lot again. I was publicly called out and embarrassed. We left claiming we would never shop here again. This caused me a great deal of stress and anxiety. (Reason why I have a service animal in the first place)
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