White Castle reviews and complaints 3
View all 383 complaintsWhite Castle - Fish and cheese, slider with cheese
I went to the White Castle in Whitehall PA yesterday and I got 6 fish sandwiches which tasted old with no tarter and was cold and hard. The sliders were salty and cold. And also tasted like they were old.
Desired outcome: Coupon
White Castle - No Service
I was in there today at the counter. I was the only person. Two workers behind the counter. A few cars in the drive-thru.
I waited at the counter about 3 minutes. No one ever acknowledged me. Her and the guy who seemed like he was being trained, looked at me a few times, but never said a word such as "I will be with you in a minute" She was standing within 5 feet of me as she was giving him instructions. In two seconds, she could have made me feel welcome.
So I finally left and went somewhere else.
White Castle - poor management skills
I had visited the white castle on MacArthur Rd in Whitehall Pa on Nov 20 2011 and purchased $54.47 of food and when i got home some of the food was raw and uncooked so i called and spoke to a woman that took my name and order number a list of items that were raw and stated for me to come in to get the food replaced... Today Nov 27th i was passing by so i stopped to get the food and was given the food without hesitation which made me a happy customer. as i proceeded to my car in the parking lot i was chased down by a caucasian male who i was told his first name is Peter was yelling that he gave me the replacement food already last week and has my plate number down...i knew he was lying and when i approached him and confronted him he stated nevermind and went back in the white castle...So frustrated from the embarrassment from him yelling at me in front of all the people in the parking lot, i went back in the store to get his name and he and other workers refused to give me his name which i found out was Peter, Then i was threatened by a caucasian woman that would not even let me explain said that they were going to call the police... i then left the white castle and called the police myself and got a incident number for the report...i just dont know why he lied like that...i am under the assumption that due to me being a hispanic minority he didnt believe me and made up a lie to back up his accusations.. i still have my reciept and if he gave me the food already and has my plate number then me and my vehicle should be on their surveillance cameras which i am 150% sure its not...cause i was never there prior to today and the original date of purchase... please help me with any advice or measures to take to prevent this from happening to any other innocent customers... i have posted numerous reviews and also filed a complaint with BBB.. I will be contacting the corporate office monday morning as well... Thank you for listening and any help would be very much appreciated...
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest White Castle Reviews
Incorrect order received after waiting in line for two hours Cheese cup A Taste of Nostalgia and Convenience No breakfast for me gave me the wrong order and was a attackedGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!