Menu
For Business Write a review File a complaint
CB Furniture Stores Rent-A-Center 2553 W State St, New Castle, PA, 16101, US
Rent-A-Center company logo
Rent-A-Center
reviews & complaints
Rent-A-Center company logo

Rent-A-Center

2553 W State St, New Castle, PA, 16101, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 6:00 pm
Sun
Closed
ComplaintsBoard
M
1:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rent-A-Center - Unprofessional communication, Unprofessional customer service

I've been a customer since jan. 2023 agreement number [protected], In july 2023 we had a bad roach infestation I informed the store to take there fridge and stove back they never did so we placed them in storage during extermination which took 2 wks. They were damaged while in storage to where they were no longer functioning. I informed my store of this, was told it was my fault, I am still required to continue my payments even though merchandise has to be tossed. I continued making payments up until sept. 5 2023 when I lost my job. I informed the store I lost my job, how do they want to proceed in terms of me re paying them for lost product. I was told i'd get a call with in 48 hrs from store. Never got a call it's been 72 days after I heard from anyone or anyform of communication from the store, an on 11/14/2023 A rent a center driver showed up on my door demanding my 14 yr old daughter let him in to take everything out of our kitchen. I tried contacting the store multiple times an got hung up on each time. They know we no longer have the fridge and stove that is in our agreement they have known since july, an they have not contacted me for 72 days no email no phone call no text. There driver does not need to harrass a child. and it is poor customer service if you ignore a customer and payments im trying to work out for 72days. Why wait 72 days an then just randomly show up with out a word saying you are going take all of my stuff. I have tried to work with my local store on many occaisions regarding this issue an they have failed at each attempt.

Desired outcome: Stop contacting me , stop coming to my home. I am to resume payments if that is what store wishes on dec. 1. 2023 when i recieve my first pay from my new job if they are not going to accept these terms then please stop harassing

Read full review of Rent-A-Center
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.