Firestone Complete Auto Care

December 2018
I have been a client of this Firestone for over ten years at this location. I am outraged by the poor customer service that I have received in the past two visits. Based on this treatment I will find another place to take my automotive needs.
In December 2018, I brought my vehicle in to have the heater and air conditioning fixed. Rashan Tyson waited on me, he had just replaced Mike as manager (who ran that place like a well oiled machine for years)
I asked that the tires be checked.
I asked that the fluids be replenished.
After getting my car, tires and fluids were not addressed.
The heating never worked properly. It makes a gurgling noise when off and driving. There is a smell of gasoline when it is on.

I brought my car in April 9, 2019, because it was running rough as it had been before. Firestone had already told me that I should consider Catalytic converter in August 2018 when I had it inspected. I asked them to also address:
Re-check heater
The tires and the fluids again.
The electric window switch.
I asked the manager to please call to let me know what they needed to do and price. No call. I called several times during that day and spoke with David and was told there was nothing found on diagnostic.
I called again, about 4:30 and was told by David it was the Catalytic converter. (which had already been suggested) I asked about the heater and told that was okay. They gave me a price for the window switch, I declined that for the time being. I told them to proceed with the converter. They needed another day.
The next day, I never received a call from Firestone during the day with updates or price. I called several times for updates, spoke with David, nothing yet. Called at 4:45 on April 10, 2019 and was told that they were working on it, to come in and it would be done before 6 PM. I came in at 5:25 PM and waited in the showroom, spoke with Rashan about 6:30 PM, he told me it was almost ready. He left for the evening. I waited until 7:45 when I was told by LaVarr Sanders that the part that they had put in was defective and an extra part that they had called for at 7 PM was not the right part either. I was visibly upset. Lavarr asked one of the employees to drive me home. It was 8 PM.
They would need to keep the vehicle another day, to order the new converter. He promised me that Rashan would call me on Thursday 4/11 by 10 AM to let me know what was going on. Rashan never called. I called at 10:30. LaVar told me the part was ordered and on its way. That someone would call me by noon to let me know it had arrived and they were working on it.
I called again at 12:30, Rashan answered the phone, he had no words of apology or explaination anout the prior night and what he had assured me of . He just put me on hold, came back and told me that he spoke with LaVarr and the part had arrived, that someone was working on it, and that it would be completed today. That I would receive a call to let me know it was completed and the price.
I received a call from LaVarr at 1:30 to tell me the part has been installed. That the manager would drive it around to see if it runs properly. He said he would call when it was okay to pick up.
I called at 3 PM to ask if the car was ready. I was told that the car was still being driven to see about the ride and the heater making noise when off and the smell of gasoline when on. I reminded them about the fluids and the tires. I was told they would call back.
LaVar called me at 3:30 PM. He said everything was completed.
i arrived at the business. My car was pulled up. The fluids had been addressed. The heater is still not working properly. The tires had not been done. They did it when they pulled the car up.

LaVarr was the only person who was communicative and helpful from 5:30 Wednesday night through 4 PM Thursday afternoon when I picked up the vehicle.