CVS

I have tried to call this store several times to find out about the status of my husband’s RX which was not ready yesterday when my doctor placed the prescription. It was supposed to be ready and it was not. Instead, I was directed to drive to Walgreens instead. I was told the RX may be ready today and to call for status but no one answers the phone at this store! This is OUTRAGEOUS! No one answers the phone at this poorly managed store - Not even a store manager! I spent nearly an hour waiting in an endless telephone tree. I one ever came to the phone. What country are we living in now? it’s turned into a 3rd world country! Horrible experience! Terrible customer service because there is NO CUSTOMER SERVICE! Save yourself the time and aggravation and go to Walgreens for your meds!

I dropped off my prescription on 5/26/11, went back 5/28/11 to pick it up, no one called to tell me the eye drops had to be order and would not be in. Spoke with the Assistant Manager, Mr. Dale who apologized for the situation and advised me to call the corporate office. I advised him that I would like to be compensated for gas because I live almost 17 miles one way from the store. (1) I have always used Hawthrone Pharmacy for over 20 years and have never had to wait more then 5 minutes or had any problems with my Rx: they were "outstanding", (2) AT&T dictates that I must get my Rx from CVS, (3) the wait time is always ridiculous, (4) the service is poor and very unprofessional, I really hate dealing with CVS Pharmacy.