Days Inn reviews and complaints 1
View all 759 complaintsDays Inn - infestation of spiders
Never stay at the Days Inn In Florence, South Carolina. My husband and I along with my daughter checked into the hotel on Mother's Day weekend not knowing that it was a race weeekend. We had checked several hotels before we checked into this because all the others was booked. After we checked in we left to go to my mother in law house without checking the hotel room. When we got to the back to the hotel there was spiders on the wall. My husband killed them and then he realized they was more spiders under the lamp. We called the front desk and informed them that we couldn't stay in a spider infested room taking the chance of getting bit. The gentlemen at the checkout said he couldn't refund my card without the approval of his manager and that his manager wouldn't be in until Monday that if we waited they would fumigate Monday. We told him that we was not staying and waiting until Monday. He gave us the property manager card. When I contacted the Manager (Robin Osbourne) she informed me that she couldn't do anything until she checked with the fellow who checked us out and that he wouldn't be in until the end of the week. When I called her back for the next two weeks she came up with the excuse that she hadn't talked to the guy yet, that she would call me to update me. Needless to say, I never received a call and so that got $101.oo from me for stay that never happened. This has turned me off from all Days Inn.
The complaint has been investigated and resolved to the customer’s satisfaction.
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