Freeway Insurance Services

Dear, Whom It May Concern,

4391 Dorchester Rd Ste 320, North Charleston SC 29405. The date was Saturday November 16th, 2019. My girlfriend, and freeway insurance customer, called me at about 9:00am and informed me that her monthly insurance payment of $119.00 was due. I then text her my credit card information and she proceeded to call freeway to pay over the phone with my credit card information. She then called and informed me that the payment did not go through. Upon hearing this information I decided to go and get a cash advance from the same credit card in the amount of $140.00.
We drove to the previously mentioned office to pay the bill in cash. We both signed in at about 1:20PM. Her to pay the bill and me to receive a quote on my 2016 Hyundai Accent. When she was called we went together to see the agent, who was the only one working. The agent looked up the bill and said it was $119.00. We paid $120.00 in cash and she informed us the no change will be given and proceeded to put the money in a file cabinet drawer. She did print us out a receipt. Then asked me for information on my vehicle so she could get an accurate quote. I took the receipt out to my vehicle to write the VIN number on it, then came back in and handed it to the agent. I got the free quote and did not accept the insurance, then we both left, unfortunately without the receipt.
On Monday, when checking my credit card account, I saw that there was a charge that went through on the 16th of November and that it was $120.16 to Assurance insurance the insurance bill amount, so the billed was paid and yet the agent took our cash anyway. My girlfriend went to the office on November 19th to explain this and when the supervisor called the agent who work on Saturday, she denied we were even there.
I do not know if they could check computer records or the sign in log. I feel I have to write this complaint because $120.00 was stolen from me by, which is suppose to be, a reputable an agent for the Freeway insurance company. I am truly sorry for not making sure we retained the receipt but cannot let this incident go undocumented.