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CB Furniture Stores Rooms To Go 7600 Rivers Ave, North Charleston, SC, 29406, US
Rooms To Go company logo
Rooms To Go
reviews & complaints
Rooms To Go company logo

Rooms To Go

7600 Rivers Ave, North Charleston, SC, 29406, US
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1 complaint
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Website
www.roomstogo.com
Phone number
+1 (843) 553-5166
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm

Rooms To Go reviews and complaints 1

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R
1:16 pm EDT

Rooms To Go - damages caused by delivery company

I purchased furniture from Rooms to Go on 6/28/2015.
On 7/6/2015 part of the furniture was delivered and the delivery people broke a leg off the sofa and gouged a hole in the wall. On 7/30 the replacement sofa was delivered. The delivery people gouged a second hole in the wall. I have submitted all the required documents to the shipping company. I do have the name of a claims administrator, Michelle Boebel and have been communicating with this person since the claims were filed. Now, as of last week I cannot get a return call or email from this person. Rooms to go refuses to take any responsibility for the damages caused by the company that they contract with to make the deliveries to their customers. Not only do refuse to accept any responsibility for the damage caused by their delivery company, they won't even give me the name and number of the claims manager.

This is unacceptable. Worse customer service ever.

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