Rooms To Go
Reviews and Complaints

My husband and I had the pleasure of shopping and meeting Susan the salesperson. We were looking for a specific recliner and she knew her merchandise like the back of her hand. She was not only informative but was kind, friendly and knew what we were looking for. I will definitely return and ask for Susan in the future. Rooms To Go is lucky to have Susan on their team. Thanks Susan and Rooms to GO,

I came in last week. I experienced some of the best customer service, I’d had in quite sometime. Teonna Gibbs helped my wife and I find precisely what we were looking for to furnish our living room! If you ever go to “Rooms to Go”, ask for young lady by the name of Teonna Gibbs, she will go above and beyond to bring you and yours satisfactory!

Please do not trust rooms to go and buy your furniture there, they do not honor the claims!

We purchased furniture for our new home, we were promised to take care of any issues small or big if we pay and get warranty.

We opened claim with fortegra who is rooms to go's partner for working on claims.

The technician who visited us to carry out inspection did accept and confirmed repairs required on our sectional and coffee table but we have not received any call back from fortegra. After waiting for 15 days when we called them they told claim was closed without any notice. When I requested for new claim they started telling the claim was still open, basically they want to shut us!

Our claims fall in the category of their 'what is covered' list in their warranty document but the claims are being rejected. When we try and explain the call center agent they apologize and repeatedly tell that it's not covered and their warranty document doesn't state the same.

I purchased a cocktail table -brown/espresso with glass center on 12/22 from Rooms to Go and last month the glass insert shattered all over my floor. Nothing was placed on the table, no kids and no pets.

Stopped by the store early in Sept. hoping to buy the glass for the table and the salesman stated that they do not sell the glass center, I would have to buy the whole table again. I then emailed customer service and received an auto reply that they look forward to working with me. Have not heard from them since and only have a shell of a table sitting in my living room.

We order a gray bar from rooms to go, back i think august 2023, but when it was delivered, it was the wrong color, and damage bad. We reported to rooms to go, and they send a third party to pick up the bar on 9/8/2023, in a white truck, the guy give me a pink slip, but i lost it. We just assumed rooms to go will correct this problem, and credit our account. Rooms to go reported to my credit report and Synchrony bank, that their record shows we have the bar, after we disputed at least 5 times already. I added text messages from me and my wife Tyrone and Patricia Freeman, also the bar i bought from amazon, which is correct color.

I have the had the most horrific nightmare with this company! I received 2 defective couches nobody will help me, no help from anyone or customer service and they want to charge me a 20% restocking fee for their damaged couches! I also received the wrong lamps 4 times! and nobody will help me with that either! I was in the store yesterday hysterically crying from being mistreated and not one person cared about anything! I have even contacted the vendors to help me and they didn’t help either. I am completely mortified, and distraught over all of this! I have spent hours and hours trying to rectify this situation and all i ever did was go and purchase furniture and have had nothing but the worst experience from any company! Someone please help me!

I was told the furniture I wanted was discontinued and no longer available. bought a living room set I settled on and hate because I was told is the only non-motorized reclining set they have. the set I want, asked for repeatedly is in stock and available online. called my store and they will not allow to me exchange it. called customer service, corporate twice, they told me it's up the store's discretion, but since I was misled, they should allow me to exchange it. The manager refused and also refused to tell me the name of the manager she asked. (website required I remove all capitalized letters to submit)

I purchased my sofa from rooms to go in 2020. We continually had issues with the recounting part of the sofa constantly breaking. After about two years and several replacements of the parts, Rooms to go replaced our sofa. The sofas structural seam began to tear after about a year of having the sofa along with the leather cracking and peeling. We contacted rooms to go to have a technician look at it. They stated that Fortegra should cover the claim because of the seam that was damaged was not a regular seam but a structural one, the sofa also has begun peeling and cracking. We had multiple technicians come to our home for them to tell us the same thing but then the insurance would deny it. When I contacted customer service they practically told me they are unable to help me. For the cost of the leather sofa, I would expect the item to last several years and the insurance will not cover anything.

Purchase a recliner 2 years ago and the control cup hold is not working. I call in to have them send me replacement and the 1 they sent to me was wrong.one I then call again to open new order for the correct . See attachment. The silver one is the one that came with recliner the black is the they in the first order which is wrong. which I open on Jan 19. They keep saying they are waiting to hear back from the parts department. It should not 2 ½ weeks to see of they have the part or not. I also have already paid for correct one which I have not received

My cocktail table has fallen apart twice guardian protection has approved replacement of this table, which I am pleased with however, both guardian and Rooms To Go tell me I can only replace it with exactly the same table. This table has been a safety issue due to design and I will not have another in the house with the kids. My request is that they allow me to select a different table if there’s an additional up chart I’ll be happy to pay it but at this point I can’t even get anyone to return, my calls I have emailed all the information to the tell us email two days ago, but have not gotten any response.