CVS reviews and complaints 2
View all 3333 complaintsCVS - money
A reload card was brought to the counter for $260.00 to be added to the card. The card was bought and once my husban got in the car I attempted to reload my card and realized that there was only 160 on the card. My husband then went in side and told the cashier, he check around the draw and the manager took the draw in the back to count it, WIthout The Cashier. She then came back and said the draw was fine. I spoke with there complaint customer service dept. and they had the head manager for that area investigate. He was very, very rude and basicly told me the tape was look at as far as the cashier and he didn't do anything suspcious, but they were not able to see the manager and verify to me that she did or did not take the 100.00. So in otherwise I am out of 100.00. I went to the atm before going to the store and it gave me 13 $20, I had them all together and folded in half. Where could it have gone. I've worked in businesses like this before and we've count the draw down right at the register or if it was in the back the cashier was with us, but never by ourself. The title manager does not delete you from stealing money. Ive seen managers arrested for stealing. So basicly they don't know if she did or did not take it and unfortunitly I have to suffer.
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - priscription shortages
This store is known for not giving customers the full amount of medication prescribed by their doctor. I was given only ten (10) of the fifteen (15) pills required by my prescription. Each time my sister and I take a prescription to this drug store we have to count them before leaving the store to ensure all of the medication was provided. I don't know if this is a CVS practice or if it is just this one store but I'm going to change my pharmacy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pill shortage happened to a customer in front of me (recieved 25 instead of 30). I picked up my 2 prescriptions and went home. Opened both and one of them appeared short. Lo and behold, one of the prescriptions contained 25 instead of 30 pills. I immediately went back to the CVS store and went to the pharmacist and said they appear to have a problem. They should have whomever fills the prescription initial the label (as required for narcotic prescriptions). Twice I asked the pharmacist if she would give me a corporate number. Her response was that she would address the problem and it would be taken care of. Two instances within 5 minutes - one I might understand, but two- I'd bet the same thing has happened more than anyone knows. What REALLY ticked me off was the fact she would handle"internally". I've witnessed other instances at this location where the wrong meds have been dispensed. I refused to let this get swept under the rug and will escalate to corporate, media, etc until I am provided answers as to 1. how this happened and 2. what is being done to prevent this from happening.
Often times insurance companies will limit the amount of a prescription to be filled at a time. I would check with either the pharmacy or the insurance company and make sure this is not the case. There is no other way that we would change the quantity other than being asked to by the patient or doctor.
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