Discount Tire reviews and complaints 1
View all 155 complaintsDiscount Tire - Selling certificates without explanation
I recently bought 4 new tires for a leased Range Rover sport that I was getting ready to turn back in. The old tires were worn and it was cheaper to get them at a retail location like Discount Tire than it was at the dealer.
When I was given my receipt, I had a charge for 4 certificates totaling over $200. I asked your salesman about it and he then explained what it was. I was upset that he didn't explain it before charging me and he said he did. He absolutely did not. I bought tire and rim insurance from the dealer 3 years earlier when I leased the vehicle AND I was turning the vehicle back in soon. Why would I have ever bought it?!?!?
I wrote it off to one salesman before young. Then, I returned today to have one tire put on an older car. Exact thing happened. I was given a final total and didn't see the certificate charge again until I was handed the receipt which is generated after swiping my credit card. He too said he believes he told me about it. I sternly told him he never did.
It happened exactly the same way twice. This clearly is your business practice. Let the certificates charge blend in with the other add ons in a tire install receipt. This is shady as hell!
I will be reporting this practice to the every agency I can think of. Just an awful way to do business.
Desired outcome: Change your shady practices
Latest Discount Tire Reviews
Mixed Experiences at Robertson Discount Tire & Auto Discount Tire of Avon Lake, Ohio damage my newly painted wheels Good service Always Consistent Great tires and fastt / great sales WOMENGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!