American Freight

On April 22nd, 2011, I complete all of my payments (totaling 213.00) that were required to obtain my furniture (American Freight stock item: Collin Futon item# 5290COCM)from their lay-a-way. On that day, the sales representative informed me there was an item in stock and I could come and pick it up the same day. When I returned, later that evening to pick up the item, one of the deliverers rolled out the furniture and prepared to load it into the vehicle. Before he could finish loading, the sales representative informed that I would not be able to take the item home because someone else paid for that exact item and there were "technically" none in stock. One of the previous employees who finalized the sale with another customer did not update the system correctly, resulting in a false expectation of their business obligation towards the consumer. Upon the information she relayed to me. I left without my purchased item. I called that same day to see if there was any alternative we could seek in order to retrieve the item from an alternate store or when an order would be placed to get the item in stock at their location. She then advised I had 30 days to wait in order to see if they would get the item on a truck delivery. I have waited 4 weeks and they have not made an attempt to call to keep me updated. I, then, visited the facility on May 4th only to find out the item was still not in stock and they had no idea when a truck would deliver. As of May 17th, I called to receive a reimbursement. The representative who answered the phone advised me that the manager will call me later. The manager never called. I called back May 18th and spoke with an assistant manager and he only advised that someone else will call me. I have not received my item nor a refund. I've been more than patience and inconvenienced due to their unethical business practices.