Aspen Dental

Every time I come it’s something now I have waited since last year from my last appointment I come in today to be told my appointment was canceled and the hygienist was out sick first of all why would I cancel my appointment when I have no teeth in the front of my mouth and I have been waiting since last year when I came in now today as I get there the rep stop her phone call to rudely interrupte me from signing in to say did I have a appointment I told her yes she look for me CANT find it says I don’t have one I said I have the text confirmation and all she said well you can reschedule I said wellll I would like to do that miss Jessica is her name and then she tells me when she is done with the call she is on oh but it was ok for you to interrupt me as I was signing in I didn not disturb you she laughs and says well you can reschedule at a different dentist if that’s what you would like to do I say down now the other Akers are all staring at me I spoke they turn around the energy I got from all of them I just left now I have to start over and I don’t understand what the problem was from the get go it’s not my fault the hygienist was out my name is Tabitha Crippen and I have had this appointment since last year why would I schedule when it was time for my appointment

My husband (Travis) had a schedualed appointment for 2 root canals. He was at Aspen for 2 1/2 hrs with an appliance in his mouth to hold it open the entire time! The dentist left Travis several times to visit multiple patients. When Travis was left unattended the saliva would build up and need to be suctioned out, when an assistant finally came around and figured out Travis's sign language, she handed him the suction tube to do it himself. When Travis was done, 2 1/2 hrs later, they only completed ONE of the root canals! They charged the account for TWO root canals.
They got Travis approved for $1000 line of credit through a Care Credit account and they Maxed it out from the beginning with all the procedures they schedualed for him an told us that we needed to bring in hundreds of more $$$'s at the next appointment. We didn't because it din't sound right to us. We decided to cancel all appointments with Aspen and have them credit our Credit Care account back, we also have received the run around with the office staff needing to "contact headquarters". Yes, they were very quick to get our money, and preform poor service. This is a fast food dental office that treated us like a stray dog! All we want is our Money credited back to our account!