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CB Furniture Stores Rooms To Go 2253 Gallatin Pike N ste a, Madison, TN, 37115, US
Rooms To Go company logo
Rooms To Go
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Rooms To Go company logo

Rooms To Go

2253 Gallatin Pike N ste a, Madison, TN, 37115, US
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1 complaint
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Website
www.roomstogo.com
Phone number
+1 (615) 851-1201
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm

Rooms To Go reviews and complaints 1

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11:08 am EST
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Rooms To Go has left an official reply on this complaint.

Rooms To Go - Delivery company

We purchased a bedroom set and it included adjustable bases. A delivery date of 2/12/2020 was provided. They showed up during the timeframe. It was raining. They did not cover my furniture, and the wood was soaked. As they were bringing my furniture in, I kindly asked that they cover it. He asked if I had paper towels to wipe the furniture off myself. They were very rude.

They did not set up my adjustable bases as they were suppose to, and the delivery drivers took our manuals to the bases. We had to call and schedule a technician to come out a week later.

I have called Rooms to Go several times for them to provide me with the model number or type of base I purchased so that I can download the manual from the manufacture's website. What they provided me with was not correct.

I will not purchase anything from Rooms to Go ever again, and will discourage others as well.

Train your delivery people with customer service skills, and inform them that if it is raining to COVER the freaking furniture.
This company seriously needs to change their delivery company.

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Resolved

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Rooms To Go representative's response
Feb 26, 2020 12:10 pm EST
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we’d be happy to help any way that we can! - Tiffany
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