FedEx reviews and complaints 4
View all 1759 complaintsFedEx - I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89.
On February 21, 2019, I have bought one plus 5 Android phone from NGP Store USA(order# [protected] and tracking# [protected]) I waited for this item to arrive to my house but nothing came. So then, I filed a claim on March 7, 2019(which was closed) and an appeal on March 22, 2019. I waited until April 8 and they did not get a response from FedEx facility and also case is opened still(case# [protected]). Craig said that he do not know why was it opened when claim is already denied. See attachment. That person that received my package had to be wrong house because my place is not a business. It was trying to deliver to a business place and then on the following day the delivery man stated v. Vhong, who is not my member of residence received this package. No such last name as vhong.
On February 21, 2019, I have bought one plus 5 Android phone from NGP Store USA(tracking# [protected]) I waited for this item to arrive to my house but nothing came. So then, I filed a claim on March 7, 2019(which was closed) and an appeal on March 22, 2019. I waited until April 8 and they did not get a response from FedEx facility and also case is opened still(case# [protected]). Craig said that he do not know why was it opened when claim is already denied.
Additional information is attached.
FedEx - poor delivery service
FedEx held package for 2 days, according to the tracking info this was due to "local weather delay, delivery not attempted". Even though the weather wasn't bad enough to delay or call off local schools. The third day when they decided to brave the weather and attempt a delivery, tracking stated "Cannot locate recipient". I called and waited 20 minutes to talk to someone, they would not let me change delivery address so I called the shipping company. FedEx wouldn't even allow shipping company to change delivery address, unbelievable. This wasn't the first issue with FedEx, but I thought every company is allowed a mistake, I always thought the US postal service was the worst but no more. FedEx is by far the worst delivery company in the US, if you have any other option do yourself a favor and go with any company as long as its not FedEx.
FedEx - additional charges several weeks later!
I recently shipped a book to a friend in Vietnam and was charged an outrageous price of around $70, I forget the exact amount, but that is not what this complaint is about. After several weeks my friend has still not received her package and now I receive a letter in the mail from FedEx telling me I owe them $66.37. No where in the letter did they explain where this magical number came from or why they think I owe them money. They just expect me to blindly pay whatever amount they claim I owe them without any reason or justification. I am so angry at FedEx that I will probably never use them as a shipping agent again, despite their proximity to my home and workplace. Their business has acted completely unethically in this matter. This is not a valid debt and I do not intend to pay it. If their employee made a mistake and failed to charge me the proper amount when he weighed the package (unlikely when the price is $70 for a book), then it is the employee's mistake and FedEx needs to resolve it. The thing that galls me the most though, is that FedEx didn't even have the courtesy to send me a letter saying there was a mistake, they just send me a bill and expect me to pay it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Some horrid candles, a gift from a well meaning American friend, were delivered as an Christmas gift last November. We did not ask for them, or order them or import them and were not informed in advance of delivery or, at the delivery, of any charges. In January a bill from Fedex arrived for £16.50 Import VAT plus their service charge £10, a total of £26.50. We rang them and told them we were not paying this as we played no part in the order or import. Their operator said 'it was up to us' which was the way we saw it and forgot about it. Long story short; after more demands and faxes and mails from us- none of which were answered- we now have a debt collection agency on to us.
Are they serious? That anyone can dump stuff on you unsolicited and then claim £26.50 a time from you?
I have a horrid feeling about this!
FedEx - Scam and cheating
We are a retail store in Yakima, WA. I have used FedEx for over a years for shipping our merchandise from our online website store. FedEx continues to charge me for onsite pickup which equals $12.00 each time I use their services. I have never had a package picked up at my store. I have always driven to an 'Authorized FedEx Drop Off' location. After contacting FedEx six months ago, December 2007, I thought we had cleared up this matter. FedEx admitted to their mistake and assured me that my account would be reimbursed.
It is now June 2008, I went over our books for the past 6 months. Again FedEx has been consistently charging us for 'PICK UP' service. That equals $12.00 for every shipment. This fee is in addition to their standard shipping fees... I have canceled our account. We will only ship using UPS or USPS (neither of these companies have secret fees to rip off customer's).
The complaint has been investigated and resolved to the customer’s satisfaction.
I Googled 'Fed-ex and fraud, ' and this site came up.
I am an individual with a Fex-ex account. The account is under my business name, though this is my own business, and I am the only "employee." I make frequent visits to my local Fed-ex for shipping. In the last year, I have been overcharged for every single shipment I have made. For one shipment, I was overcharged over $100. I pay when I drop off, and though it is charged to my account, I do get a receipt. After being overcharged once, I got into the habit of checking my credit card account every time I make a shipment. And each time, I have been overcharged.
After seeing yet another overcharge today, I telephoned Fed-ex, and someone there had the audacity to tell me that what I pay when I drop off a package (after it's weighed and my choice of shipping has been finalized) is "really only an estimate." ? I asked them how in the world they think they can run a business like that. I mean, this is a business transaction. What if I were paying cash-- would they come back to me with an invoice to pay more? She answered that, yes, they would send me an invoice for more money-- even though the package would have already been delivered.
Can you imagine going to your local grocery store, buying your groceries at the price given on each item, checking out and paying the total for it, and then a week later, your grocery store decides that what you paid was really only an "estimate, " and that you, in fact, owe them more for those groceries-- so they just automatically charge more to your credit card?
Not only is this bizarre, it's downright dishonest and smells a lot like a scam to me. I'm guessing that they do this consistently to big businesses that use Fed-ex exclusively for all their shipping. Their companies are so big that I doubt anyone is checking every Fed-ex charge, so these businesses are consistently overcharged-- and Fed-ex gets away with it. Because my account is under a business name (but I'm only one person), I guess they figured they could get away with it. Well, not with me. I'm dropping my account, too. USPS is looking better and better.
Similar situation happened to me, also. I was charge $13 extra for every package that I have shipped. Instead of dropping off, I scheduled pickups from my office. They claimed that I am charged for not shipping from my billing address, which is valid in their book. I have called and went online and went through 4 different departments with FedEx, they eventual told me where my default ship point is setup is in their internal system, where I am not able to look at or confirm or even question.
Their account setup procedure defaults your billing address as your ship point. So whenever I ship from anywhere other than my billing mailbox, I am charged an "alternative address shipping" fee. I have since stopped using their service, but their fraudulent business practice needs to be told.
Hi,
I'am Zoran Bundalevski with White House Shipping a logistics company. We provide a complete shipping solution for domestic and international shipping with the flexibility of UPS and DHL International transportation at discounted rates, many service level options.
If we can provide you with the same or better service at a lower cost(average 10%-20%)will you ship with us?
Regards,
Zoran Bundalevski
White House Shipping
Shipping Consultant
Phone:[protected]
Fax :[protected]
E-mail:Zoran.Bundalevski@whs-us.com
You're not alone -- I run a major retail service and ship exclusively international. For MANY months, FedEx has been adding random 'courier pick up charges' to my account, EACH one being $4.00. I don't use a courier pick up, as we've been dropping off our parcels since 2001. I may ship 25-100 parcels a week, and I'll find at least 1/4 to half of them listed with 'courier pick up" at $4.00 PER PACKAGE. No one, not even my Fedex rep can figure out why this is happening, then it takes weeks, sometimes months to get a frigging credit or refund check. It's still happening now. The gentlemen who commented after the complainer above, obviously works for FedEx.
Was there a problem with simply contacting the billing department (not 1-800-go-fedex), and requesting the pick-up service be removed from your account?
Dropping FedEx because of something you did not do is no reason not to use their excellent service.
I say excellent, comparatively speaking...
You'll switch back soon enough once you get tired of the competitors slouchy service.
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