FedEx
Reviews and Complaints

First, there are no positive points to share about FedEx.

FedEx notified me of a package delivery which did not get delivered to my house. A photo the delivery house was attached, a house with a black door. My house has a white door with my house number in gold letters. I used their Virtual Support, their 800#'s, 3 listed email addresses and spent over 3 hours to no avail. The only response I received was: "The package was delivered." It may have been, but it was not delivered to my house. Trying to solve a problem with FedEx is absolutely the worst customer service I have ever experienced. You will be pulling your hair out trying to even reach a HUMAN BEING or an email that works.

FedEx has gotten way too big for their own good. The service is TERRIBLE. When you call CS you never get anyone who knows what they are doing, let alone someone who speaks English. We have had multiple issues with deliveries where the drivers will report that they can't deliver packages because our building is closed, which simply isn't true. And although we've called many, many times to let them know we aren't closed, they continue to not deliver to our location...OR...they leave the packages on our loading dock without notice. We are a government entity with a homeless shelter on our lower level and leaving packages on the loading dock for just anyone to take is not acceptable. I have had it with FedEx and will avoid using them at all costs. UPS is a little better to deal with so we will do everything we can to use them OR another shipping company that actually wants our business.

The Driver is great, it's the people incharge that need training. I've had packages delivered to the FedEx shipping Center in Greenville NC that get an exception status saying a hold was requested for a future date, there is no way to get it off hold on the web site or the app. You have to call customer service and hope you get to speak to someone who knows what they are doing and can speak English. This morning I called about my packages on hold, I had a very hard time understanding the person because of heavy accent and I think some Spanish words, I could only understand about every 3rd or 4th word. So I repeated back to her that I understand my packages would be delivered today, she replied yes. This evening I called because the packages hadn't arrived and was told by someone with better English that my packages were not being delivered today, I should get them Monday. :(

Tracking number [protected], been missing for 6 weeks. Can't find a person at FedEx that cares to help. I get passed around until I hang up angry. There is a very important document (car title) in this FedEx envelope that I can't replace. I have a vehicle sitting in my garage I can't use. I need someone at FedEx that cares enough to help.

Bob Bailey

[protected]

On 12 December this year I handed over in Sarajevo at IN TIME company (representative of FedEx in Sarajevo, Bosnia and Hercegovina) a letter and three documents as a shipment addressed to Danijen Haluzan in Munich. However, the shipment was two days later delivered to a different person, which caused lots of stress to me.

How could it be possible?

I was convinced that during delivery there would be identification of the person to whom the shipment was addressed to, and that I could rely on FedEx accuracy; I must admit that I am very disappointed.

Delivered it to wrong door Again, left it on the FRONT step WITH the sign that says all deliveries to BACK door (AGAIN), it's soaking wet and ruined

This make over $700 in merchandise the Kingsport, TN Fedex office and their "drivers" have lost, misdelivered, or ruined in just the past year,

I hope Fedex fires every single driver they have in that Global Crossing Office, in Blountville TN, they deserve to be unemployed.

At around 430 a package I ordered for my mother was delivered. As the driver pulled up my stepdad went to the door. The driver got out, flung the package over the fence, and drove off again. Packages are usually just left sitting by the side of the mailbox on the edge of the road. If he had only taken a moment to look up he would have seen my stepdad coming out to meet him. This has been an ongoing issue with deliveries.

10/13/23 approx 10am.

Again, your drivers are driving on my property, specifically my rock perimeter and grass. Not even my packages, just my yard. Again. I have requested drivers delivering to 114th St Ct E to NOT use the loop connecting 114th St because narrowness of road and constant driving on my property. USPS and UPS do not drive on or damage my property but your drivers refuse to stay off. Do I really need to contact an attorney for damages or can you teach your drivers responsibility and respect?! I do have videos of these actions…

Friday, November 3, 2023, a FedEx driver left an opened, empty box on my step and marked the package "delivered." They even took a photo to show as "proof of delivery" that shows that the box was not sealed, but had been folded closed after having been emptied of the contents including the packing slip. I called FedEx "customer service" and was told that they would "investigate" the situation which ended with an automated email on Monday, November 6, 2023 that said the package had been delivered and that was that. I attempted to call "customer service" again and the agent just kept repeating the same script instead of listening and comprehending my complaint. I have now sent a detailed email to FedEx with the picture used as proof. I guarantee I will meet the driver at the driveway from now on and I will report them to local sheriff's office if it happens again.

Went online to Fedex website and entered package dimensions and weight for a shipment. Total amount was around $51. I dropped off the package and was shocked to see a $126 on my credit card. Called Fedex and was told that the package length exceeded the 48 inches that was allowed, so they charged $75 extra. I was not told at the time that I paid for the label that it was too long. I had entered the correct dimension. Additionally, someone had just shipped this package to me for around $50. Don't even bother trying to get a resolution from Fedex; they have thousands of ways to stall in order to avoid talking to you. Six phone calls to finally get to talk to a human being, who told me that she could not transfer me to a manager, a blatant lie.

I placed an order, i was home when the delivery of FedEx took place, the person never bother to call , text or ever knock. they left a damaged and opened box outside of my residential gate, the gate is only about 4 feet high, he could have placed the box inside like amazon does daily. once i received the email stating the box was delivered i ran outside to find the box open and damaged, as i further inspected i was missing 35 of my 50 items, as soon as i saw this i contacted fedex, well the claim was denied with no explanation. no apologies and with a loss of nearly $300 dollars. i had to purchase the items again but this time used the postal service and i received every single item. FedEx what a huge disappointment for a growing small business.

My address is 743 114th St Ct E, Parkland WA 98445 and there is small twisted service road connecting 114th St to 114th St COURT E. Your drivers constantly use this and drive on my lawn and concrete bricks bordering the road. The two attached files show their careless attitude, drivers never stop. The two streets have six houses each, tight fit, small street. Amazon small vehicles no problem, stays on road. UPS, USPS and large Amazon all park end street and walk package to houses. Your drivers are why I no longer use your company for in/out business. Delivery wasn’t even for me but I’m done replacing rocks!