FedEx’s earns a 1.4-star rating from 1784 reviews, showing that the majority of package senders and recipients are dissatisfied with shipping and delivery services.
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SCREWED around by FEDEX
This is what I mean about FEDEX they said that the BOGUS delivery would be first priority today they told me that on the phone and it is now after 5 o'clock and still WAITING! They think nothing of screwing the customer around
I don't expect it today even though they said first thing Sunday, but I have to be here two days so far incase they do what they say!
This after receiving a notice Saturday and this notice came at 9:30 on Saturday that the driver tried to deliver at 10:26 of the same day. I got right on the phone and after a very lengthy mess around from the automated answering machine finally got through to a person and she said that the driver attempted a delivery at 10:26 and I stopped her and said Mam what time is it now and she realized it was not even 9:45 proving it was a lie. Then said my delivery would be a priority Sunday because the driver put out bogus information. So I waited all day today and its 5:30 and I expect the stupid tracking to change to Monday after I wait all day. This is not the first time I have had lousy service from FEDEX and I had the seller put a note in my file NOT TO USE FEDEX IN THE FUTURE if they want me to purchase from them again.
Recommendation: DO NOT USE FEDEX
Package Non-Delivery
First, there are no positive points to share about FedEx.
FedEx notified me of a package delivery which did not get delivered to my house. A photo the delivery house was attached, a house with a black door. My house has a white door with my house number in gold letters. I used their Virtual Support, their 800#'s, 3 listed email addresses and spent over 3 hours to no avail. The only response I received was: "The package was delivered." It may have been, but it was not delivered to my house. Trying to solve a problem with FedEx is absolutely the worst customer service I have ever experienced. You will be pulling your hair out trying to even reach a HUMAN BEING or an email that works.
Recommendation: Do NOT do business with FedEx.
I think the statistics at the top of this web page speak for themselves about Fed-ex: "9% of 1730 complaints were resolved."
The Worst Service
FedEx has gotten way too big for their own good. The service is TERRIBLE. When you call CS you never get anyone who knows what they are doing, let alone someone who speaks English. We have had multiple issues with deliveries where the drivers will report that they can't deliver packages because our building is closed, which simply isn't true. And although we've called many, many times to let them know we aren't closed, they continue to not deliver to our location...OR...they leave the packages on our loading dock without notice. We are a government entity with a homeless shelter on our lower level and leaving packages on the loading dock for just anyone to take is not acceptable. I have had it with FedEx and will avoid using them at all costs. UPS is a little better to deal with so we will do everything we can to use them OR another shipping company that actually wants our business.
Recommendation: Use a different company if you can
They over book deliveries and think it's OK!
The Driver is great, it's the people incharge that need training. I've had packages delivered to the FedEx shipping Center in Greenville NC that get an exception status saying a hold was requested for a future date, there is no way to get it off hold on the web site or the app. You have to call customer service and hope you get to speak to someone who knows what they are doing and can speak English. This morning I called about my packages on hold, I had a very hard time understanding the person because of heavy accent and I think some Spanish words, I could only understand about every 3rd or 4th word. So I repeated back to her that I understand my packages would be delivered today, she replied yes. This evening I called because the packages hadn't arrived and was told by someone with better English that my packages were not being delivered today, I should get them Monday. :(
Recommendation: If you need to count on the delivery being delivered when the carrier says it will, ask the vendor if they will send it via US Postal Service, UPS, DHL or ANYONE other than FedEx.
FedEx Bites
FedEx Complaints 1760
Fedex overnight express delivery
Subject: Urgent: Complaint Regarding Failed FedEx Overnight Delivery - Immediate Action Required Dear FedEx Customer Support, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the overnight delivery service I recently experienced, tracking number [Tracking Number: [protected]], dated 01/02/2024. I had requested...
Read full review of FedExShipping/tracking
Tracking number [protected], been missing for 6 weeks. Can't find a person at FedEx that cares to help. I get passed around until I hang up angry. There is a very important document (car title) in this FedEx envelope that I can't replace. I have a vehicle sitting in my garage I can't use. I need someone at FedEx that cares enough to help.
Bob Bailey
[protected]
Claimed loss: Document (car title)
Desired outcome: Find the document It's a title to new car I purchased, can't be replaced.
Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.
Help
Lack of attention from delivery drivers
1-1-24 Hello, I do not know when the package was delivered, I'm saying this because most Fed-ex drivers like to deliver packages to the back of my house, WHERE there is no house address on the house. So why are packages even being placed there? I myself, have had to hand deliver neighbors packages. I shouldn't have to do this constantly. I can understand...
Read full review of FedExMissing /stolen package
FEDEX claims to have delivered a package to my address without taking a door picture as usual. The package was signed and delivered by someone else at another address or provided a fake name "TBrady" when my last name is Dennis. I contacted them and got the run arounds for two to three days and when I was finally contacted. They promised that the driver...
Read full review of FedExThe letter containing some documents was not delivered to the person it was addressed to.
On 12 December this year I handed over in Sarajevo at IN TIME company (representative of FedEx in Sarajevo, Bosnia and Hercegovina) a letter and three documents as a shipment addressed to Danijen Haluzan in Munich. However, the shipment was two days later delivered to a different person, which caused lots of stress to me.
How could it be possible?
I was convinced that during delivery there would be identification of the person to whom the shipment was addressed to, and that I could rely on FedEx accuracy; I must admit that I am very disappointed.
Desired outcome: I am waiting for your explanation.
Confidential Information Hidden: This section contains confidential information visible to verified FedEx representatives only. If you are affiliated with FedEx, please claim your business to access these details.
Walmart delivery
Delivered it to wrong door Again, left it on the FRONT step WITH the sign that says all deliveries to BACK door (AGAIN), it's soaking wet and ruined
This make over $700 in merchandise the Kingsport, TN Fedex office and their "drivers" have lost, misdelivered, or ruined in just the past year,
I hope Fedex fires every single driver they have in that Global Crossing Office, in Blountville TN, they deserve to be unemployed.
Claimed loss: $40
Desired outcome: Fedex driver to pay for replacements/loss since they don't follow instructions
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Package delivery
At around 430 a package I ordered for my mother was delivered. As the driver pulled up my stepdad went to the door. The driver got out, flung the package over the fence, and drove off again. Packages are usually just left sitting by the side of the mailbox on the edge of the road. If he had only taken a moment to look up he would have seen my stepdad coming out to meet him. This has been an ongoing issue with deliveries.
Desired outcome: All we would like is for them to at least try and make contact or leave the package in a safe, sheltered area. Just anything is better than flinging packages into people's yards.
Package pickup residential
11/26... went on online and completed on line pickup request PRP460533301 for package to be picked up between 8am and 8pm on 11/28, at my residence. 11/28... got up at 7am and started waiting for Fedex to pickup package. At 11am received call that driver had been to our house and no one was home. Not True. I am handicap in a wheelchair and can't go unless I...
Read full review of FedExChronic misdeliveries
Fedex claimed they delivered a shipment we were waiting for, but photo they provide as proof of delivery is of wrong residence, not ours. We immediately contacted them & got the runaround for two days while they continue to claim delivery was made to our front porch. When they are informed the photo is not our residence, they revert to they can't help, case...
Read full review of FedExno knocking to see if anyone was home
So I have a package I stayed home to receive due to it needs a signature. Fed ex came and left a note on the door that they attempted to deliver. I literally watched the driver drive by my office window and tried to flag the driver down through the window. My office is tiny. There is NO WAY the driver knocked on the front door. No drivers ever knock on the...
Read full review of FedEx and 1 commentTrespassing-drivers
10/13/23 approx 10am.
Again, your drivers are driving on my property, specifically my rock perimeter and grass. Not even my packages, just my yard. Again. I have requested drivers delivering to 114th St Ct E to NOT use the loop connecting 114th St because narrowness of road and constant driving on my property. USPS and UPS do not drive on or damage my property but your drivers refuse to stay off. Do I really need to contact an attorney for damages or can you teach your drivers responsibility and respect?! I do have videos of these actions…
Desired outcome: Expect to be ignored…
Delivery of opened, empty box
Friday, November 3, 2023, a FedEx driver left an opened, empty box on my step and marked the package "delivered." They even took a photo to show as "proof of delivery" that shows that the box was not sealed, but had been folded closed after having been emptied of the contents including the packing slip. I called FedEx "customer service" and was told that they would "investigate" the situation which ended with an automated email on Monday, November 6, 2023 that said the package had been delivered and that was that. I attempted to call "customer service" again and the agent just kept repeating the same script instead of listening and comprehending my complaint. I have now sent a detailed email to FedEx with the picture used as proof. I guarantee I will meet the driver at the driveway from now on and I will report them to local sheriff's office if it happens again.
Fedex Additional Charges
Went online to Fedex website and entered package dimensions and weight for a shipment. Total amount was around $51. I dropped off the package and was shocked to see a $126 on my credit card. Called Fedex and was told that the package length exceeded the 48 inches that was allowed, so they charged $75 extra. I was not told at the time that I paid for the label that it was too long. I had entered the correct dimension. Additionally, someone had just shipped this package to me for around $50. Don't even bother trying to get a resolution from Fedex; they have thousands of ways to stall in order to avoid talking to you. Six phone calls to finally get to talk to a human being, who told me that she could not transfer me to a manager, a blatant lie.
Claimed loss: $75
Desired outcome: Reduce the charge to my credit card
Customer service all around,, “IT”, Rigby, ID manager
“JT”-manager at the Rigby store in Rigby, Idaho. Incident on November 3, 2023. It is beyond me why you would have a piece of trash like this representing you Fed Ex…. You are what represents you and you are asking for a bad reputation having a man like this in charge. Unprofessional, immature, irrational, and not helpful in the least bit. He spent more...
Read full review of FedEx and 1 commentShipping packages abroad
I’m not sure what has happened to FedEx - they used to be a faster, more reliable shipping alternative to the USPS. Sure, they were a little more expensive than the post office, but for the superior service, the cost was definitely worth it. My last two experiences with this company have been so dismal, I can’t think of any circumstance that would ever...
Read full review of FedExGeneral
This is a general critique of all the FedEx Corporation stores. The services have become increasingly deficient and defective in the following ways: they have ERADICATED the hard-drive technology allowing use of CD-ROMs on their computers. Now you can only use flashdrives for viewing any stored information. When I inquired the reason, the staff stated...
Read full review of FedExPackage delivered to the wrong person.
Dear Mr Subramaniam, My name is Miranda Pazura. My husband, Karl Riddlespurger and I have an account setup with FedEx for years for our business, Liberty Distributing Company. Our account number is [protected] and my cell phone number is [protected]. On 10/19/2023, my husband took a package to our local FedEx office located in Cockeysville, Md for the...
Read full review of FedExWrongful billing/mistake in delivery
How a company so horrendously unable to provide customer service is still in business, I don’t know. Saying that FedEx has the worst customer service I have ever experienced is understatement. I went to a FedEx office to ship a package of legal documents abroad. Due to your employee’s mistake, not all information required for delivery was entered into the...
Read full review of FedExMultiple residential deliveries
Over the past year, FedEX has left packages at my side door, which clearly does not have a roof, and several have been soaked with rain. At least two had to be unpacked at the door because the boxes were falling apart. One item had to be returned to the sender because the rain rendered the item inoperable (a dehumidifier). I recently left a note at thi...
Read full review of FedExshipping
I placed an order, i was home when the delivery of FedEx took place, the person never bother to call , text or ever knock. they left a damaged and opened box outside of my residential gate, the gate is only about 4 feet high, he could have placed the box inside like amazon does daily. once i received the email stating the box was delivered i ran outside to find the box open and damaged, as i further inspected i was missing 35 of my 50 items, as soon as i saw this i contacted fedex, well the claim was denied with no explanation. no apologies and with a loss of nearly $300 dollars. i had to purchase the items again but this time used the postal service and i received every single item. FedEx what a huge disappointment for a growing small business.
Desired outcome: reembursement
About FedEx
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.
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Overview of FedEx complaint handling
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FedEx Contacts
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FedEx emailsservice@fedex.com100%Confidence score: 100%Supportjohn.dolan@fedex.com99%Confidence score: 99%ken.stickney@fedex.com99%Confidence score: 99%rodney.myers@fedex.com99%Confidence score: 99%terry.jackson@fedex.com99%Confidence score: 99%
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FedEx addressThree Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
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FedEx social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
Most discussed complaints
Fedex don't deliver on time!Recent comments about FedEx company
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