Rooms To Go reviews and complaints 3
View all 977 complaintsRooms To Go - BeatyRest Black mattress and Base
Mattress and Base were supposed to be delivered on 8/29/23. Received call from ROOMS TO GO that they did not have the mattress in stock and had to special order it. And they could deliver it on 09/02/23 (Labor Day Weekend). I explained we would not be home so they scheduled it for 09/05/23. Keneshia (store manager) assured me that the Mattress and Base would be delivered together. We received the mattress and NO base. They took our old bed so now we have a $3500 mattress laying on our floor and will not get the base until maybe 09/08/23.
Desired outcome: We wish to be compensated monetarily for having to sleep on the floor due to Rooms To Go's mistake. We spent almost $5000 to sleep on the floor. Thanks Rooms To Go!
Camping out in our Master Bedroom
Replied
Rooms To Go - Couch cushion replacement
We purchased a Cindy Crawford couch in 2020 and unfortunately after less then 1 year the seems started to split which is not covered under the extended warranty. I was told to replace the covers I need to fill out an order form and mail in a check. I did as I was instructed and my check was cashed 7/28/2022. After 3 months and no contact or replacements I called customer service and was told that my replacements would be delivered in about 3-5 days as they had just sent it to the warehouse. 2 weeks later I call again and got another story that it can take up to 90 days from the time parts dept gets the check. We are now of 1/20/23 and after over 12 calls, 12 different stories, and 3 supervisors I am still without my covers. Just got off the phone with a supervisor named Theo who said he had to email the parts dept and basically there is nothing I can do. I am at their mercy. I will never ever purchase anything from rooms to go and will tell anyone I know who needs to buy furniture to steer clear. Which is a bummer as I have 2 family members about to move and they both need to purchase new furniture. Do better rooms to go.
Desired outcome: My money back
This complaint has been resolved automatically due to user's inactivity.
Is it possible to replace the leather cover for this cushion we purchased the couch from rooms to go
Numbers included in photos thank you
Rooms To Go - Fake leather couch 3 cushions sleeper bed
As said above I have defective leather couch. Same issue as lawsuit in Florida. Peeling, cracking.
It was bought in 2015. Austin Texas. Was told nothing they could do.
I have read many reports that people have issue with this bonded leather.
I do not want money back. Just a new couch. I cannot sit on couch. I can take pictures to show.
I would like this issue resolved as so many have complaints on bonded leather. At 70 I should have a functional couch. As I live alone this couch should have lasted a good 15 years!
Desired outcome: Trade for new couch. Not expensive just functional.
Did they tell YOU it was "top grain leather"? That's what they told me!
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