Menu
For Business Write a review File a complaint
CB Banks Bank of America 780 South Macarthur Boulevard, Coppell, TX, 75019, US
Bank of America company logo
Bank of America
reviews & complaints
Bank of America company logo

Bank of America

780 South Macarthur Boulevard, Coppell, TX, 75019, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 4:00 pm
Tue
10:00 am - 4:00 pm
Wed
10:00 am - 4:00 pm
Thu
10:00 am - 4:00 pm
Fri
10:00 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
ComplaintsBoard
B
6:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America - unacceptable customer service

Critical incident report
John magnisalis is the banking center manager of this bank of america location. I drove to this location to use the atm for an account balance and mistakenly left my debit card in the machine. Normally, I do not go to this banking center because of the poor customer service that is everpresent. I was running errands in this part of town, and wanted to get my checking balance. Of course, it was not long before I realized that I had not taken my card out of the machine and I drove back to the coppell location. When I arrived at the bank, the manager of the bank, john magnisalis listened to my situation and said that it would be about 20 minutes before I would be able to see a personal banker.In the lobby, there was another man who was waiting in line to see a personal banker as well. I sat in the lobby for 1 hour waiting for another debit card to replace the one that I had left in the atm machine. The one personal banker who was assisting a client assisted him for over an hour! The manager was just walking around and finally assisted the gentleman that was in line before me. Another woman was actually taken before me who had been waiting only 10 minutes and the manager also assisted her but acknowledged that I had been waiting and was in line before her. He assisted her anyway and I had to wait 15 more minutes. Finally, mr. Magnisalis assisted me and it took only 5 minutes for him to replace my card and give me a new debit card. I let him know that the reason that I did not bank at that location anymore was because of the poor customer service that I had experienced in the past.In general, the tellers are not friendly and the overall good feeling that is welcoming in most bank of americas is just not there in that coppell location! Mr. Magnisalis told me that he had heard that complaint before from other people. I also told him that I had changed my bank to the kinwest/macarthur location in irving because the bank is so friendly and has superior customer service. At that location, there are people greeting me at the door and the tellers know and address me by name.

Read full review of Bank of America and 1 comment
Hide full review
1 comment
Add a comment
K
K
KMcGovern
Coppell, US
Jan 16, 2013 2:14 am EST

I knew this manager and the branch has not been the same since he went to Merrill Lynch, great service to myself and my family, he has been missed.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.