Bank of America
Reviews and Complaints

I recently visited the Bank of America branch located on Boylston street in Boston, and I must say that my experience was not a pleasant one. I had deposited a check, but unfortunately, it got stuck in the ATM. I noticed an employee helping a Latin American woman, and I waited patiently for her to finish so that I could explain my situation. When I finally got the chance to speak to her, she was dismissive and rude.

I asked her if she could assist me, but she replied in a nasty tone that she did not know how to use the machine and that I would have to contact someone outside the branch. I was surprised by her response and explained that the ATM was prompting me to go back and enter the transaction amount, but I could not find where to do so. However, she continued to ignore me and moved on to an Asian customer who had just walked in.

I felt like she was discriminating against me because of my race, and I decided to speak up for myself. I told her that I had a check worth thousands of dollars stuck in the ATM and that she needed to either assist me or call a manager. She argued that she did not know how to use the machine, but I stood my ground.

Finally, she came over and pressed a few buttons, and it turned out that she did know how to use the machine. I was frustrated by her lack of professionalism and asked to speak with her manager. To my surprise, I learned that she was the branch manager. I left the bank feeling disrespected and undervalued.

I believe that Bank of America needs to address the issue of systematic racism among its employees. No one should be discriminated against because of their race, and it is unacceptable for a branch manager to treat a customer in such a manner. I am sharing my story publicly because I hope that people will start speaking up about their experiences. I do not want anyone else to go through what I went through.

Have you ever received a personal check as a gift for your child's birthday? As a mother of four children, I have received quite a few personal checks as gifts for my kids over the past 20 years. I have always deposited or cashed the checks in my BOA checking account without any issues. However, on August 4th, 2022, I encountered a problem when I went to deposit a personal check received by my 11-year-old as a birthday gift. In just a couple of days, the check was debited by BOA for no apparent reason.

After calling the Customer Service, I was kindly advised that I cannot deposit third party checks, including my own kids, due to the bank's policy. This policy has been consistently enforced for the past 20 years. When I asked how to fix the issue, I was given two solutions. The first solution was to ask the gift giver to consider a different form of gift. The other option was to ask the gift giver for a replacement check. However, the initial check cannot be returned due to the policy. Once we receive the replacement check, a proper bank account has to be set up to reflect the kids' names on it. After that is done, we would be permitted to cash or deposit the replacement check.

Imagine having 10 kids and all of them happen to receive personal checks together as holiday gifts or separately throughout the year as birthday gifts. It would be quite a hassle to go through this process every time.

I have been with BOA for the past 26 years, and all of a sudden, those vigilant and policy-enforcing people decided to confiscate my child's birthday gift. However, they greatly value me as a customer. No explanation or reasoning offered by me would be considered. The policy is more important than the client.

The only solution to the problem is addressing the gift giver and politely explaining that due to their ignorance and my incompetence, another check will be needed, or another type of gift should be considered for my completely helpless and devastated kid. But what if the gift giver is no longer among us?

I will make sure that everyone within my reach knows about BOA's ignorant, unhelpful, and unfriendly CSD and how ineffective and twisted the explanation/policy actually is. It is frustrating to encounter such a problem, especially when you have been a loyal customer for so many years.

I recently had my first home purchase experience with Bank of America, and I must say that it was not a smooth ride. I was working with Asterio, and although I understand that buying a home can be a long process, I was very upset and stressed out because of the lack of communication from the home loan department. As a first-time homebuyer, there were many things that I was not familiar with, but I knew that communication was crucial. Unfortunately, that was not the case with Bank of America.

I have a family to take care of, and I also had a move-out date on my apartment agreement. I had put down a deposit of 5k on my future house, and I was worried that I might lose it. On top of that, I had locked in a rate that had now changed, and I did not understand what was going on. The underwriter assigned to my loan was taking too long to communicate what was needed, and my agent had requested an extension for the third time. I was terrified that it would not be approved, and I would lose my deposit and house.

Today was supposed to be the day that I closed and received the keys to my new home. Unfortunately, this was not the first time that I was scheduled for closing. My family and I were packed and ready to move out, and my apartment leasing office had granted us three more days to stay until May 10th. However, just now, Bank of America told me that I would not close until maybe tomorrow. This was very frustrating and stressful for me and my family.

I understand that Star Radoc is now out of the office for medical reasons, and he will no longer be able to assist with the remainder of the closing process. However, no one had mentioned this to me. Karen Hopkins, Todd Malone, John Howarth, and Garren Campbell had said that they would help me to have a smooth transition for closing, but they had just been giving me the runaround.

As you can imagine, this day was very crucial and important for me and my family. Unfortunately, I did not have the best experience with the home buying process with Bank of America. I will never recommend anyone to Bank of America.

I have been trying to get what are the guidelines or standards of how to do a power of attorney to a person to get access to my safety lock box at on location In Bank of America in Maimi, in my particular situation since I am not at the country ,, they didn’t accep a power of attorney that I notarize remotely with a legal notary register, and they didn’t answer why they denied or how can I get done this process

June 19th I have been with Bank of America for over 30 years! And never in my life have I ever experienced the absolute Rudeness, Arrogance and lack of respect as I have with my recent concern. Thru No Fault of mine! Thirty Years! and less respect than you would have treated an 18 yr old New customer. I have been calling you since the first of the year when you first sent me an email notification you were sending me a new card. I called to remind you what happened the last time you set me a new card, you sent it POSTAL Mail!? You sent me a new Card without a tracking number, not even via Registered Mail Internationally! No DHL & No FedEx... just postal mail from the US to the Philippines. That was a couple of years ago and it was stolen in transit & used. The next time you sent it Fedex... when it was time to send me another card I called to be sure you would not do the stupid thing and send it postal again. I told the customer service person what happened the last time you sent it POSTAL and he "assured" me that it would be sent via Currier, Not Postal & you would send me a tracking number. I received an email from you stating my card was in transit and to be sure that I activated it when I received it. After 2 weeks I did not receive it! When I called you and the Service Rep checked she found it was not sent via Currier your but postal Again! I asked to speak to a manager, even though I had to wait more than 20 minutes to talk to one. I was more than emphatic when I talked about what had happened and why it happened. She verified my address that FedEx had used to send me my card from Capital One. She promised that I would receive a tracking number from whoever they used and they would not send it postal again... But you did send it Postal Again! I "never" received a card from you and was told the last card would be canceled... because I had not received it and would not receive it. Apparently it was not canceled because somebody stole it in transit again and used it! And now BoA has the audacity to blame me!

Im going to reach out to the CFPB. Which has caught this bank in some unfair practices against consumers. This bank causes to many issues with banking. I Disputed cash app charges that were unauthorized denied. Like do your job i have had so many different cards because at times I have been locked out of my own account like right now. I'm not sure what's going on but i want my money back this is sad after being a customer all these years. I want a review and i want my money im going to the BBB as well and file a complaint if enough people complain then somehow justice will be served. This whole situation has caused me and my family stress. My nerves are horrible and I've been having heart palpitations which ill be seeing my doctor on wed. He will pout me on meds for anxiety and then im coming after this bank for more i mean it. ending in 4332.

On 6/16/23 I gave up and canceled my credit card altogether with Bank of America after four consecutive tries (and over half an hour of my time) of trying to reach a human being through their phone menu system to ask a simple question re: my balance. They've made it almost impossible to get through the menu due to the automated voice asking for more and more details re: what you want to do and then consistently not recognizing the words you choose. The automated line hung up on me three times telling me to call again another time and it became infuriating. There is NO excuse for treating customers like this. I finally called back with a request it immediately recognized: "Cancel my credit card," which I did. I want nothing more to do with a bank that works this hard to avoid human contact with its customers, and I encourage anyone else who reads this to do the same. Absolutely ridiculous.

Thank you for responding to my claim I have been struggling with this for nearly a year now you see when I applied for unemployment back in april of 2020 I caught covid and it nearly killed me I spent the remainder of 2020 hospitalized by the time I was discharged I tried to call and check on my claim status but back then you could not get anyone to answer a call so I assumed I wasnt approved seeming there wasnt a single piece of mail from edd in my mail. Well time went on and in august of 2022 I got a notice from the irs stating I owed money on the unemployment funds I had received. I was shocked so I called edd they told me to call bofa immediatly and when I did they confirmed that a card had been activated in my name and all the funds were gone. Then I get transfered to the claims department only then is when I learned about this person not only used up all my edd funds but they also made a fraud claim in hopes to get that money and spend it again. So when you see my account its just a mess due to this suspect making false fraud claims and I feel like it makes it harder to understand what my claim is. The first time I found out about this going on was in august of 2022. So the transactions im desputing are the ones made between june of 2020 thru november 2020 hopefully someone can take the time to understand and read my comments.

I made a deposit yesterday 6/15 at a local branch, I was told my funds would be availble today 6/16 by 9am mst, now I see in my account that I am negative and the funds will not be available until 6/27, due to this deposit hold happening with bank of america every paycheck that I have deposited I am being evicted from my home. As of today I need to get a storage unit and move out, but I dont have funds. I also need gas for my car, but bank of america has put me and my child in a homless situation.

From: Shahriar Aghilipour, 1860 El Rey Road, San Pedro, CA, 90732

[protected]@yahoo.com- [protected]

06/15/2023

To: Bank of America, Claims resolution, [protected]@-[protected], P O Box 660747, Dallas TX [protected]

To whom it may concern,

On Saturday June 4th, I receive a text and email alert from Bank of America for fraudulent charges.

Indicating that my credit card ending 4369 was used at: METAPAY-Jessie RA $67.89, Declined, on 06/03.

It showed 20 consecutive charges of $67.89 each, all under the same name. Asking me if I authorize these activities? Please reply YES or NO… to which I replied NO.

I also called the phone number provided, after answering all the security questions, the lady closed the existing account, proceeded to file my claim, and send me a new card. Before ending our conversation, I did ask her: “I am not going to be charged for these fraudulent activities?” to which she replied: “NO, they all have been declined any way”.

The next day I log into my account and notice all 20 charges in the amount of $67.89 each, have been charged for a total of $1,357.80 to my account, despite your agent telling me they will not, since they have been declined.

I called again, talked top another agent. After explaining my case, she said that indeed she see trace of my call the previous day, but for some reason the agent that I talked to the day before, did not decline the charges nor filed any claim. She proceeded and filed my claim (claim number 230606G199B6) and send me a new card with a new account number.

I became very upset, and felt a total abuse of my trust by Bank of America and its agent, with deceiving business practice. It is very simple either this agent is not qualified to do the job, or is working hand in hand with the people who commit these criminal activities to steel money from your customers. Since she told me the charges were declined, she must have manually and maliciously changed and authorized them.

The name: DENEKWIA, Agent # 9ZHK9

I do expect PROMPT resolution to my claim and have all the fraudulent charges to be removed.

I do expect an investigation to find out if this Bank of America agent (DENEKWIA, Agent # 9ZHK9) is or not working with these people who commit these criminal activities.

Looking forward to your prompt response to my concerns.

Kind regards,5

Shahriar Aghilipour

I originally reported the charges as fraud within 60 days. After careful review I discovered more charges and reported them separately with a total of three disputes against the single merchant. Originally there were a bunch of duplicate transactions which I reported as such.

Bank of America than denied one of the claims without the merchants response. The charges related to that claim were than re-disputed.

The merchant responded with information and addresses that didn’t match my information in anyway. I explained this in my response to the bank to escalate the dispute in response to the merchant.

According to regulations and federal law governing these transactions, my claim based on these circumstances are valid and therefore should be approved. Bank of America after taking at least 30 days to decide on the claim, despite my quick response by certified mail and fax, denied the claim. I was told it could be a variety of reasons by phone even though I addressed all of them in my response. The banks accusations that I know the person who placed the charges are untrue and can never be proven. Its a total fabrication on the banks part and will be challenged fully based on the law.

I had to call to find out the status of my claim even though its been about three weeks since the claim was denied. The bank has failed to send mail regarding any of my disputes over the past month which also includes information on other disputes not related to this claim. I’m mostly sure their failure to send me correspondence on my claims is also a violation of regulations. I can’t view them online either.

On Jan.26,2023 I received a letter from Bank Of America stating the total amount of $30,270.60 has been resolved in my favor and as a reminder they notified me that an issue payment of credits totaling of $28,471.13 was to my account for my claims and after review they are now crediting me a total of $1,799.47 to my account ending in 8541. Now I never received any card ending in that number nor did i have any idea of the money ever being received so i had to order a new card. Then I had to file for the claims all over again I was on the phone with the claims department for 3 hours. Then May 10,2023 I get a letter saying my claim has been resolved for $11,389.94 has been denied. I never received these funds and I have a police report stating what items was missing out my property. I don't think it's fair due to my ethic background I'm being denied and treated with an unprofessional attitude towards my situation. The person or people who was spending the funds on my account was buying things I would never buy. I made a police report about the items that was missing. All I want is what I'm entitled to.

I was ripped off by a auto repair shop . I took my truck in to get a bearing inspection. when i went to pick it up was told the found other damage and they had to charge me for the work . When i got home i found that none of the part had been changed. so I took and sent pictures to BofA card as proof that parts that they said were changed, had not been charged , then they got ahold of me and said was not good enough they needed other papers showing i had already replaced parts. then said was not good enough needed to take to a AAA certified Mechanic and have them write a letter that said work was not done . I did and they lost my fax and i need to go back to BofA and send again . Now I'm being told they don't care because they made a mistake and paid the shop so payment will stand even if the work was done. I think anyone using a Bank of America need to be scared. Because you are not protected against scammers

I'm going through the claims process because I never received the funds bank of America claiming they issued to me. I was a victim of identity theft and informed Bank of America about the situation at hand. Bank of America requested I send in supporting documents which I did. Bank of America then placed my personal information on someone else's account and are asking that I send in supporting documents again but refuse to take my original documents off of the claim not belonging to me

Letter from Bank of America informing me that my direct disposit with my charged 4% starting August 2023. I will close my account. My agency and Social Security checks and Income Tax are all direct disposits. I hate you for doing this. I am 76 years old and you just gave me an anxiety attack. I hope you get sued. Yes I am angry. Shame on you. I have a letter from you that I received yesterday June 3, 2023. I have spoken with one of your associates who could not help me. I need to fixed. Why are you doing this to me?

Hello I have a business account there and it has been frozen since March 7 2023 for fraud, there has been no fraud though and this has caused me such headache I live in Montrose, CO I cannot drive to denver to the financial institute as it is almost 5 hours away, they won't talk to me on the phone bc they can't verify me. I'm now homeless living in my car with my kids i'm losing my company and have 38k in this bank account i can't access they've told me for 3 weeks the account was being closed and a cashiers check would be mailed it has not been. Please please please help me I have another account we can transfer it to, just please help me sir

Ashley Stevens

[protected]

There was suspicious activity in my checking account during the month of April 2023. I became a victim of identity theft at Bank of America. As of 05/26/2023, my account is still frozen. I can't get any money out of my account. I can't by food or pay my bills. I am a disabled veteran, living on social security. I am being treated like a criminal. I have 2 disabled grandchildren that provide for.

On May 20, 2023 I allowed my employee to deposit her 9111.00 tax return check into my Bank Of America Business Account. I supplied her my card and pin and allowed her to deposit the check at north 1 st at Skytop san jose ca. There was a hold placed on the deposit that read may 30, 2023. During that time I received a email stating that my deposit was good and in my account and the funds would be available the following day which would be May 23, 2023. Now that today is here bank of america decided to close my account and the funds are on hold.

My husband and I received four (4) Banner Health Patient Refund Cards from BoA at the same time, a couple of months ago. We were going to use the cards for a surgery my husband was having; however, only two (2) of the cards worked. The other two (2) didn't take at the surgeon's office. One of the cards is in the amount of $11.44, but the other card is in the amount of $89.28. A total amount of $100.72. We went to BoA in Casa Grande, AZ, where we live, and the teller tried swiping the cards, and stated that we cancelled the cards. We did not cancel the cards due to my husband's disability and medical payments. I've tried calling Customer Service @ BoA, but we don't have the account numbers and it wouldn't let us talk with anybody. Please... send two (2) replacement cards to us as soon as possible.