Gold's Gym

My name is April DeLeon. May 8th, 2018, I submitted my cancellation to Gold's Gym in Corpus Christi, TX. After realizing that payment had continued to be taken out, I started calling the office last Monday, 11/26/18. I made numerous calls last week, talking to several different people. I was promised that the manager, Justin Tobias would call me. He never did. I was given his email address by Savanah Garcia. I emailed him but never got a reply. I was told that it shows in the system that by cancellation was submitted on May 8th at 5:03pm by Blake Howell which is no longer there. I was also told that mine was not the only cancellation not honored and there had been a lot of problems from April - August of this year. I called twice toward the end of last week asking for a contact name, email and number for corporate. Instead of giving it to me, I was again promised that the manager, Justin Tobias would get back with me. Below is a copy of the email that I sent to Justin Tobias.

Justin,

I went in person and filled out membership cancellation the beginning of May. Monday of this week, after going through my banking account I realized that membership fees have been and still are being deducted. I have been trying to get this resolved and talk to a manager for the past two days. I called again this morning and spoke to Savannah Garcia. She was more helpful than other I spoke with and gave me your email address. Since it has been several months since the cancellation, I cannot find my copy but I know that there is notation on my account of where cancellation was submitted by Blake Howell on May 8th, 2018 at 5:03pm. I was also told that I am not the only person who's membership was not cancelled when it was supposed to have been. I was told when I first called on Monday that there had been problems between April and August.

I understand that after my cancellation submission on May 8th, one more membership payment would be deducted since there is a 30 day notice policy. July, August, September, October and November deductions of $43.29 a month comes to a total of $216.45 that should be refunded to me.

I would appreciate your prompt response and action on this. Please let me know if I need to contact someone on the corporate level.

(