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CB Fast Food Chains Chili's Grill & Bar 2825 W University Dr, Denton, TX, 76201, US
Chili's Grill & Bar company logo
Chili's Grill & Bar
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Chili's Grill & Bar company logo

Chili's Grill & Bar

2825 W University Dr, Denton, TX, 76201, US
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1 complaint
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Category
Working hours
Mon
10:45 am - 11:00 pm
Tue
10:45 am - 11:00 pm
Wed
10:45 am - 11:00 pm
Thu
10:45 am - 11:00 pm
Fri
10:45 am - 12:00 am
Sat
10:45 am - 12:00 am
Sun
10:45 am - 11:00 pm
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B
9:40 pm EDT
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Chili's Grill & Bar - horrible customer service

On 5/22/19 I visited store #1562. We ordered the 2 for 25. My other half ordered the chicken fajita with no onion as we always do. Our food comes out and its loaded with onion we brought it to our servers attention. He then brings it back 15min later with nothing but chicken on the plate we asked for the bell peppers and was told 10min later that he haf to check because his manager (clado) told him it only comes with onions so about 10 min after that we recieved a plate of bell peppers. And now our food was extremely cold. The manager told us they would comp the meal and bring out another plate they brought her food out in a to go container gave us $6 off of our order and also gave us our chips and salsa free which is already free with our rewards. The was told since we already had $6 off we no longer get the desert. This is the worst customer service I have ever recieved from chilis.. We visit chilis once a week and will never go to this one again. Please contact me at [protected]@gmail.com or [protected]. I feel like this needs to be addressed and made right. My other half didn't even get to enjoy her food there they put it in a box and basically sent us on our way...
I look forward to hearing back from you
Thank you,
Rebecca holt

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