Rooms To Go reviews and complaints 1
View all 977 complaintsRooms To Go - Recliner not as advertised, poor customer service
The power recliner that I purchased does not provide the comfort or fit that was experienced by sitting. In the floor model in the store. It is a challenge to find a recliner that will accommodate my husband who is 6'4" tall. We would not have purchased a product that he was not comfortable in. The recliner delivered to us has a different feel and does NOT accommodate his height.
In my opinion this is false advertising.
I went back to the store and was told by a sales associate to call customer service. They have a no refund policy so they authorized a repurchase within 30 days. I offered the solution of giving us the floor model which is the one we thought we were buying. I was told by the manager that that is in no way possible.
Upon asking the store manager for the name and number of his supervisor so that I could try to talk to the next level about the issue I was told he would not give that information and that I needed to call customer service which I had already done. Trying to get through to a person at corporate to no avail.
I had purchased leather furniture from Rooms to Go 15 years ago which I have had no problem with. I am so disappointed in the lack of customer service and ability to even talk to someone higher in the company to find a resolution to fix something I think is wrong. The recliner on the sales floor is NOT made the same as the recliner that was delivered to our home.
Because of that I believe I should get a refund but at the minimum at least give me the floor sample. That would still be a loss for me because I paid for a new chair and that one is obviously used. I bought the chair for Father's Day but there is no point in keeping it if he literally does not fit in it!
The complaint has been investigated and resolved to the customer's satisfaction.
Latest Rooms To Go Reviews
Service after the sale. glass/wood cocktail table Love seat Sectional couch Extend warranty serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!