Rooms To Go reviews and complaints 1
View all 979 complaintsRooms To Go - Recliner not as advertised, poor customer service
The power recliner that I purchased does not provide the comfort or fit that was experienced by sitting. In the floor model in the store. It is a challenge to find a recliner that will accommodate my husband who is 6'4" tall. We would not have purchased a product that he was not comfortable in. The recliner delivered to us has a different feel and does NOT accommodate his height.
In my opinion this is false advertising.
I went back to the store and was told by a sales associate to call customer service. They have a no refund policy so they authorized a repurchase within 30 days. I offered the solution of giving us the floor model which is the one we thought we were buying. I was told by the manager that that is in no way possible.
Upon asking the store manager for the name and number of his supervisor so that I could try to talk to the next level about the issue I was told he would not give that information and that I needed to call customer service which I had already done. Trying to get through to a person at corporate to no avail.
I had purchased leather furniture from Rooms to Go 15 years ago which I have had no problem with. I am so disappointed in the lack of customer service and ability to even talk to someone higher in the company to find a resolution to fix something I think is wrong. The recliner on the sales floor is NOT made the same as the recliner that was delivered to our home.
Because of that I believe I should get a refund but at the minimum at least give me the floor sample. That would still be a loss for me because I paid for a new chair and that one is obviously used. I bought the chair for Father's Day but there is no point in keeping it if he literally does not fit in it!
The complaint has been investigated and resolved to the customer's satisfaction.
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