Menu
For Business Write a review File a complaint
CB Retail Stores 7-Eleven 2105 N State Highway 360 Ste B, Grand Prairie, TX, 75050, US
7-Eleven company logo
7-Eleven
reviews & complaints
7-Eleven company logo

7-Eleven

2105 N State Highway 360 Ste B, Grand Prairie, TX, 75050, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
ComplaintsBoard
D
5:00 pm EDT

7-Eleven - very bad customer service and management

This place is poorly ran! I normally stop in in the evening and sometimes mornings. The store owner of this place is very unprofessional. He has employees there that are awful and still keeps them around even after several complaints! One in specific is named Henrietta. I've been coming to this store for a long time now to buy my marlboro cigarettes and to take advantage of the 2 pack special with my rewards app. First when I came into the store it was very dirty! The woman behind the counter dropped food on the floor and put it back into the hotcase! I actually wanted to buy some food but after seeing that no way! So I went to the other hotcase where they appeard to have some warmed up subs that were pre wrapped I reach in to grab it was very hard no telling how long it had sat in there like that! I tried to ask her how long that sandwitch had been there and she ignored me, she stood there on her phone instead of acknowledging me. When I came to the counter this woman very slowly took care of me. She acted like she had an attitude from the very beginning! She rings up my cigarettes and ignores me when I tell her I wanted to punch in my number for the rewards. Then after the transaction had gone through she told me it was too late and that it was my OWN fault for not putting in my number! She didnt even give me the chance! This isn't the first time I have had and many other customers have had with this person in general. The store owner doesn't care when told about her. I will drive out of my way to avoid this place if I see her through the window. She deserves to have her food handlers license taken away! The only time I will bring my business there is if the little blonde girl is there, she is ACTUALLY good and has good customer service and keeps store clean. Id like her to be recognized I just cant remember her name. She works mornings.

Read full review of 7-Eleven
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.