Jack In The Box reviews and complaints 2
View all 896 complaintsJack In The Box - Horrible customer service, rude employee. Nasty cold food. Uncooked fries.
Hello, I was at the Jack in the box located 11911 Eastex Fwy, Houston, Texas 77039. I went to get a spicy chicken sandwich with curly fries. Ordering the food everything was great. The Black Lady there had an attitude when I asked for Ketchup nicely. I ignored that. I ate one curly fry and instantly it was wet and soggy. I examine the fries and it was a chunk of uncooked frozen fries. I instantly wanted to throw up. I go back asking for a refund politely. The black woman just yelled is that for the chicken sandwiches. Then she rolls her eyes and walk off. I let that slide. The manager cam and was nice. I told the manager about her employee's attitude. The black lady just kept trying to start stuff for no reason. I don't know if she's upset that she looks crazy or what. She does not need to be working there. Horrible food and customer service.
Desired outcome: I would love for someone to have a talk with her, get her in some training. Maybe get fired.
Jack In The Box - Rude drive thru cashier.
Requested tacos to be dropped fresh @ drive thru. Yellow Powerade was served discolored because cashier mixed Powerade drink with my fanta orange. Asked what drink was I thought she mistakenly gave me tea rudely stated my Powerade. Disregarded my order fresh drop tacos tried give me premade got upset because we were watching her. Came window n said WHAT? We never said anything to her for her come window n ask WHAT? In addition to her unprofessionalism she was not in uniform, no name tag, no hair net. I ordered three combo meals, large jalapeno poppers all items that would be made fresh so dropping 4 tacos fresh wouldn't have taken any more time. If I would have paid cash I would have gotten refund. The food was no issue but customer service was enough to not return.👎👎
Desired outcome: Disciplinary
Latest Jack In The Box Reviews
Jr. bacon cheeseburger The cold food and lack of personality from your staff Drive through order from store #465, located in Merced, CA. Customer service Food poisoningGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!