Menu
For Business Write a review File a complaint
CB Hospitals and Clinics Memorial Hermann Health System 7737 Southwest Fwy, Houston, TX, 77074, US
Memorial Hermann Health System company logo
Memorial Hermann Health System
reviews & complaints
Memorial Hermann Health System company logo

Memorial Hermann Health System

7737 Southwest Fwy, Houston, TX, 77074, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
S
6:00 pm EDT

Memorial Hermann Health System - charity care/billing

August 26, 2019

Memorial Hermann Health Solutions, Inc.
7737 SW Freeway C-97
Houston, Texas 77074
Attn: Complaints

Via: Complaintsboard.com

To Whom It May Concern:

I was seen by Memorial Hermann Hospital in 2017 on dates 5/26/17, 6/4/17, 6/17/17 and 6/23/17. I was not working, did not have a place to live and was receiving SNAP benefits. Each time I went into the Hospital, I was very clear in communicating that I was not working.

I am now seeing the ARS Collection Debt on for ACS Physicians related to the Hospital visits above. I contacted Memorial Herman Hospital regarding the matter and the representative told me that I could no longer apply for charity care and she could escalate the matter to the Supervisor. The Supervisor informed me that the hospital themselves have not sent any billing to collections. However, they have no control over the billing of the physicians. He also stated it was my responsibility have asked for Charity care at the time I was seen and up to 240 days. However, it is NOT THEIR RESPONSIBILITY TO ADVISE ME THAT CHARITY CARE IS AVAILABLE.

I expressed my gratitude for the hospital recognizing my inability to pay, but asked why was that information not given to the physicians? Again, he stated that the only way to close the physician-related accounts is to have a charity care approval letter. I asked the Supervisor, how can I ask for Charity Care if I do not know it exists?

I have tried to talk with ACS and ARS who state if they receive a charity care letter from Memorial Hermann, they will close the accounts.

I am respectfully asking that these accounts be closed. I was not working then and did not have a place to live.

Sincerely,
/s/ Sabrina Woods
2909 Rogerdale Rd #420671
Houston, TX 77242
[protected]

Read full review of Memorial Hermann Health System
Update by Sabrina Woods
Sep 23, 2019 6:01 pm EDT

Please confirm receipt.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.