Menu
For Business Write a review File a complaint
CB Furniture Stores Rent-A-Center 13755 State Highway 249, Houston, TX, 77086, US
Rent-A-Center company logo
Rent-A-Center
reviews & complaints
Rent-A-Center company logo

Rent-A-Center

13755 State Highway 249, Houston, TX, 77086, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
9:00 am - 6:00 pm
Sun
Closed
ComplaintsBoard
R
11:16 am EST

Rent-A-Center - bad service

I was allowed to rent a bed for 1 week which I was grateful as they normally only allow 2 weeks. I paid up front understanding I needed for the week of February 15, 2016. I went into the store on monday, 15th and was told it might not be able to get delivered tuesday because the were booked. I said ok, wednesday would be fine. When leaving I was told they would make it happen to deliver the bed tuesday 16th, no bed, I called at 4:30pm and was told they could not do it but I would be the first one wednesday, no bed, I called all afternoon, kept being told it was on the way, no bed. I called Thursday morning and manager said he was not sure what happened, would find out, never received a call back. I called, manager never explained what happened but it would be delivered. I finally received it on the 17th, late evening. My guest was with out a bed for 2 days. I am upset that I was being lied to and never given an explanation. Also to get the bed picked up was another hassle. I was willing for them to pick it up on monday 22nd even if I did not have it for the full week. Lies again. As of 24th still no pick up. Will never use RAC again. Would like a partial refund but know it will not happen.

Read full review of Rent-A-Center and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jana W.
Addison, US
Feb 24, 2016 3:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello, I work for RAC. We would really like to speak with you further and get some more details surrounding your concerns with your bed delivery. Would you mind giving our Customer Care team a call at [protected], when you have a free moment? Thank you. We look forward to speaking with you and see what we can do to help.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.