Rent-A-Center reviews and complaints 1
View all 462 complaintsRent-A-Center - bad service
I was allowed to rent a bed for 1 week which I was grateful as they normally only allow 2 weeks. I paid up front understanding I needed for the week of February 15, 2016. I went into the store on monday, 15th and was told it might not be able to get delivered tuesday because the were booked. I said ok, wednesday would be fine. When leaving I was told they would make it happen to deliver the bed tuesday 16th, no bed, I called at 4:30pm and was told they could not do it but I would be the first one wednesday, no bed, I called all afternoon, kept being told it was on the way, no bed. I called Thursday morning and manager said he was not sure what happened, would find out, never received a call back. I called, manager never explained what happened but it would be delivered. I finally received it on the 17th, late evening. My guest was with out a bed for 2 days. I am upset that I was being lied to and never given an explanation. Also to get the bed picked up was another hassle. I was willing for them to pick it up on monday 22nd even if I did not have it for the full week. Lies again. As of 24th still no pick up. Will never use RAC again. Would like a partial refund but know it will not happen.
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Hello, I work for RAC. We would really like to speak with you further and get some more details surrounding your concerns with your bed delivery. Would you mind giving our Customer Care team a call at [protected], when you have a free moment? Thank you. We look forward to speaking with you and see what we can do to help.