AmeriGas Propane

November, 14, 2020
COMPLAINT NOTICE for Viola Martinez, 533 CR 4076, Bon Wier, Texas 75928
I have tried to get this taken care of locally to no avail. I believe my mom should be reimbursed at least some of her money. Amerigas initially failed to make sure tank was not leaking after running and testing lines and filling her up with gas only to have her get more gas in December of 2019. I feel as though my mom has been taken advantage of due to her age and demand this to be corrected within 7 days or I will file suit on your company.

Thanks,
Gwen Berry for Viola Martinez
534 CR 4076
Bon Wier, Texas 75928
[protected]
[protected]@gmail.com

1.17.2019-Called Amerigas to check propane tank my mom had and run lines to her house. She is 89 years old and I handle all her affairs.
They came out and ran line from tank to the house and tested lines and pressure of tank. Found no leaks on tank or in the system. Also changed flex line on space heater. Had pressure on tank but gauge reads 0%. Ran 23' copper 1/2'. She paid $648.48, see invoice #[protected]. She only used her heater at the most 2 times after that.
In Dec of the same year we got her heater out and tried to turn it on because we knew she had propane left because it was only used a couple of times. Could not get heater lit so we figured it was the heater and went and bought a new one. Tried to get that one lite to no avail. We happened to look at tank and discovered she did not have no propane left. We called Amerigas to try and get them to come back out but they were back logged, so we called McAdams to come out and re deliver some gas. McAdams came and put 100 gallons of gas in the tank. Paid them $340.00.
Called Amerigas numerous times to discuss that their previous testing and running of lines had to have a leak.
On 3.13.2020 Amerigas sent their people out to check the tank and they billed us for $138.11 when we weren't the ones to initiate it.
5.12.2020-Called Amerigas and talk to Melissa. I advised her of the problems we had incurred. She said she would pass on to her supervisor that she was meeting with her the next day and would call me the next day. Never received a call.
6.16.2020-talked to Melissa to call back again. Discussed taking off collection and reimbursement for faulty work. She mentioned they had new managers. Never heard back from her.
8.18.2020 @1:15 pm-Got a call from Amerigas that we had a bill for $138.11. I advised her that we would not be paying the bill because we were not the ones that called them out. She got rude and said well ok we will just keep it on there. I advised her that no one ever calls me back and they are taking advantage of my mom and her age. She stated she would have the district manager call me.
Manager called me either that day or the next and would not talk to me because I was not Viola Martinez.
8.21.2020-My mom called and talked to Melissa on phone to add me to her call list so I can discuss about my mom's bill.
9.10.2020-No Answer
9.30.2020-No Answer
10.2.2020-No Answer
10.29.2020- called no answer-went to office. Office was closed. Called the hotline number and switched me over to customer service. Waited a long time before I was disconnected.