AmeriGas Propane’s earns a 1.3-star rating from 487 reviews, showing that the majority of customers are dissatisfied with propane services.
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AmeriGas Propane - Worse company, you will regret going with them!!!
If I can give 0 stars I would, it use to be good, I have been with them for over 10 years and I was able to talk to the local office with any issues, now you get people from China, Philippines, India, Vietnam who knows where, but most of them does not speak English! They all promise that you won't get charged to get you off the phone but at the end...
Read full review of AmeriGas PropaneNo one is allowed to make their own decision because the company is too large
I’m a property manager who signed his client up for autopay 6 days before the current invoice was due. I’ve never missed a payment and when I asked if they could put the current bill into autopay I was told I’d get a late notice but it would roll into auto payments. I received a $30.00 fee for a bounced check I wasn’t expecting and was told that they couldn’t do anything about it. I switched to a local gas company. Amerigas is difficult to communicate with and their office has a sign in the window saying no entry use the internet. They left the tank on my clients lawn for a month or so before picking it up.
Recommendation: Go with a local company, they actually care about not having a bad reputation.
Fraudulent Liars
Absolutely nothing has changed and the Attorney General's Office still doesn't do [censored] about it. Our tank has shown empty for months in their system and nobody has come to fill our tank. We called and requested a refill and once again nobody ever shows up. They force you into "emergency" status by not filling your tank when promised. By being in emergency status they charge an additional $200! There is no local number to call. You are directed to a call center in Indonesia where they barely speak English and don't do a damn thing for you. AmeriGas is a fraudulent company that does not care at all about it's customers. As long as the fat cats at the top keep making huge profits us little people can sit and freeze to death.
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Pros
- Nationwide coverage
- Reliable delivery service
- Variety of service plans
- 24/7 emergency service
- Online account management
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Cons
- Higher pricing than competitors
- Delivery fees can be costly
- Limited service areas in rural regions
- Some reports of inconsistent customer service
If I could give negative stars I would.
I have needed my old, used propane tank picked up for over TWO YEARS and they won't come and get the tank. I need a construction project to start on my property but cannot begin until the propane tank is removed. I left Amerigas due to its over high pricing, poor service and running out of propane too many times to count... even though I was on an auto refill program. This is the worst propane provider in the Bay Area! Good luck talking with someone at the office.. it won't happen. There is no customer service! I've called over 5 times regarding this problem over months and months and still, the old propane tank sits in my yard. You talk to a service rep who will "fill out a report", and then... NOTHING! Each time they tell me they have 30 days to rectify the problem and then 30 days later, it isn't rectified. They are too big to pay attention to residential customers. They won't help and there is nothing you can do.
Recommendation: Don't trust Amerigas
AmeriGas Propane Complaints 483
Property damage done by amerigas
I have property dammage done by Amerigas propain truck. When the female driver backed up into my ditch and yard and got stuck and was unable to free her truck untill she recieved service from a tow truck which done extensive dammage to my property. She had just delivered propain to mt neighbor John at 103711 S. 4525 loop Vian Ok 74962 enclosed are pictures of dammage done
Claimed loss: property damage
Desired outcome: repair or pay to repair dammage done by delivery driver
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Billing problem
I have an amerigas account in my name. per your agreement their was to be an early termination fee. I sold a home and the new owner continued to get service with you. the new owner upon activation of his account closed my account. I am the only person authorized to make these changes. Another person cannot close my account please remove the early termination fee as I have not requested to close the account. the account can be moved to my new address account number [protected]. I have called several times and was told this was resolved in feb. only to receive another bill
Desired outcome: wave termination fee
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Payment not resolved
I ordered a specific amount to be delivered to my propane. The driver filled up and put more than double my request. I complained to Amerigas and on January 25th they gave me a $100 credit. On February 8, 2024 I contracted their customer service who were less than helpful and would not give me a timeframe as to when the credit would be applied. I asked...
Read full review of AmeriGas PropaneIs AmeriGas Propane Legit?
AmeriGas Propane earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for AmeriGas Propane. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
AmeriGas Propane has claimed the domain name for amerigas.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Amerigas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Amerigas.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
AmeriGas Propane as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up AmeriGas Propane and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While AmeriGas Propane has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 483 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to AmeriGas Propane. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service and delivery
Good morning, I would like to speak to someone who can actually assist me with my account. I have been trying to get service for my house since 11/21/23. I have been transferred, account has been closed no one can give me any correct information. I have been scheduled for service twice and only once has the technician come out. I had an appointment...
Read full review of AmeriGas PropaneAccounting issues with billing department
Our company Account [protected] issued a check and mailed from GA to CA. The check cleared our bank account December 5th but AmeriGas did not post to our gas account until the 8th per their "customer service" department. On 12/11/23 we received a letter that they had not received our payment. We thought that the check had been lost in the mail and as it i...
Read full review of AmeriGas PropanePropane delivery
Today is 16 days since I requested a delivery of propane to to my home in Westcliffe, Colorado. For the past two and a half weeks, I have been lied to, ignored, and ripped off. On Feb 1, just like every other of the 10 plus conversations I have had with the call center in India I have requested a 24-48 hour heads up when the delivery was to take place...
Read full review of AmeriGas PropaneService
On Tuesday (02/06/2024) contacted Amerigas to ahve a service personnel come out to regulate are tank due to have a new furnance installed. The appointment was scheduled for 02-09-2024,. Was given a confiramtion number. At around 3:30 on that Friday we called to see idf and when the service man was coming. Was told he would be there, but he never showed up. Contacted Amerigas today and was told that since the account was in my husban name and I was noty the authorize used they could not help me. My husband was unavailable due to a family issue. I told them to look up the contact email which is my email address. Was told they would send an email to let me knw when and if they can come out. I have been a customer of Amerigas for over 23 years and have never had a problem with anyone assisting me. Lastely their service has gotten bad, they are always a day or two late on deliveries.
Desired outcome: Want to know they are coming out to regulate my tank. 7719 County road 511, Rosharon, TX 77583
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Case #8710849
To whom it may concern, Near the end of Dec 2023 my property (located at 103799 S. 4225 loop Vian Oklahoma 74962) incurred damages by an Amerigas fuel truck. When the driver, (after filling the propane tank at 103711 S. 4525 loop Vian Ok. 74962) while attempting to back up, backed into my ditch & yard and was unable to free the vehicle. The driver wa...
The America’s delivery man backed into our handicap ramp and damaged it.
On December 26, we were at our residence when the delivery man delivered propane. Whe leaving the driver backed into our handicap ramp breaking a support post from the landing and breaking the railing. Driver was apologetic and indicated he called in to the company to make a report and that we should hear from an insurance adjuster that would come [censored] the...
Read full review of AmeriGas PropanePropane - abandoned tank with 200+gallons of product
To whom it may concern, I am writing this letter to request you take responsibility for the abandoned 1000 gallon propane tank you have left on my property since September 2022 when we cancelled our propane subscription with Amerigas due to lack of/poor local service. In addition, I have not been compensated for the 200+ gallons of product that remains in...
Amerigas delivery
With amerigas, they don't want you to order gas until your tank is 30% or less... So you watch it closely and when I got to about the 30% mark, I ordered and prepaid for 100 gallons - which would bring the tank to the 80% mark and you cannot have more than 80% in the tank due to expansion of gas, etc. So, I ordered ahead of the cold weather and the email...
Read full review of AmeriGas PropaneHome propane tank
To Whom it may concern, Hello, I Ida Adams am contacting you on the be half of a long term Customer Raby Rankin phone number [protected] unfortunately I do not have the account number on hand. On January, 18th 2024 Raby Rankin my 87 year old grandfather at 11:15am called to inform me that he did not have any heat inside of his home. Not uncommon in...
Read full review of AmeriGas PropaneBill!!!
Im being charged for a guy to come out and remove a lock on the gas, which should never have been put on in the first place, only reason, was because I was never called or notified that gas was on the way, which I told them atleast 5 times in the 9 days I was without gas and since I wasnt home, you locked it! They were well aware there was not a leak, just...
Read full review of AmeriGas PropanePre-buy contract price not being honored.
I'm having the exact issue as GK posted in December. I signed up for the AmeriGas Pre-Buy program that was offered ($2.589) and paid for 500 gallons. My first delivery was charged at a much higher rate of $3.159. All I've been able to get from the customer "support" agents is the same "contract is pending" wording.
The three most basic requirements of a contract are (1) an offer is made, (2) offer is accepted, and (3) consideration is paid. AmeriGas is violating their contracts, and evidently this is not an isolated case.
Desired outcome: Honor your contracts, and charge the rate that was pre-paid under the contract.
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Received empty tank at Walmart
Went to Automatic Amerigas propane machine at Walmart @ 12:00 Dec 30 2023 Machine took my card $23.+ showed up in the small window that was applied to my charge I did an exchange so the door opened I placed empty in the machine The next door opened for the full tank I immediately could tell that the tank was empty The receipt did not even work I tried to put my email address into the keyboard but it appeared to be frozen The Walmart store closed at 10 pm so I could not go into the store to resolve this issue
Teresa Staab
Claimed loss: 23.00 & some change
Desired outcome: Please give refund
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Amerigas Service and filling
Our propane tank was just recently filled by Amerigas 12/11/23. Their billing said that 91.4 gallons was filled in a 120 gallon tank. What is weird is that the propane tank is only used for a fireplace and a generator that runs 5 minutes every other week. The Amerigas employee said the gauge was wrong at the last fill-up in 2/2023 and was over 65% full, Amerigas sent out a tech a month or so later to replace the gauge but couldn't and a few months later put in a wireless router. Now how can two people use up so much propane in 10 months through the summer and mild winter so far. There is no leak to the tank. I called to ask that question and the customer service person hung up on me. I think this is price gouging to inflate the amount filled.
Desired outcome: I don't think even half was really filled as the invoice claims.
Confidential Information Hidden: This section contains confidential information visible to verified AmeriGas Propane representatives only. If you are affiliated with AmeriGas Propane, please claim your business to access these details.
I had exactly the same issue. The invoice show 100gl were delivered, and the gauge is only showing 50gl or so. Truck driver said I'd need to wait a couple of days until the gauge updates. Today, gauge is showing even lower percentage.
Call center is a disaster when you try to address that over the phone!
Price lock and delivery
I signed up for a price lock in July at $1.99/gallon. I gave them my money and thought all was fine until I ordered in September. Following that delivery, they told me that my price lock was still pending and I would need to pay market price. We were finally able to find some sort of resolution as they offered me the $1.99/gallon price for that delivery...
Read full review of AmeriGas PropaneDelivery problem
On December 5, 2023 at about 9:00 a.m. I had an automatic delivery of propane. The driver used foul language to my mother. I then went outside and (the driver new to me) said he cannot deliver because he cannot drag the hose to the tank as he has to see the truck at all times. You could clearly see the truck. I said you cannot leave us without propane...
Read full review of AmeriGas PropaneNo service, even after reporting a potential leak
I have been without propane for a month. I have been unable to cook (gas stovetop) or warm my living room (gas fireplace). I have spoken with (telephone), online chatted with, and emailed Amerigas too many times to count. Each time, the operator was polite, told me I was on the "emergency" or "urgent" list, and nothing happened. I have been lied to...
Read full review of AmeriGas PropaneDamage to driveway
Amerigas, Mooresville location, came to deliver propane January 2, 2023 to my underground tank. The tank driver backed down the driveway into the yard and then back onto the driveway. When doing so, the weight of the truck crushed two sections of the driveway and created additional cracks (older cracks were there) to other driveway sections. I have been...
Read full review of AmeriGas PropaneAbout AmeriGas Propane
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with AmeriGas Propane. Make it specific and clear, such as "Delayed Propane Delivery" or "Overcharged for Propane Service".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with AmeriGas Propane. Include key areas such as customer service interactions, delivery issues, billing disputes, service quality, or safety concerns. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally impacted you, whether it's through financial loss, inconvenience, or safety risks.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with AmeriGas Propane. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against AmeriGas Propane on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with AmeriGas Propane.
Overview of AmeriGas Propane complaint handling
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AmeriGas Propane Contacts
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AmeriGas Propane phone numbers+1 (800) 263-7442+1 (800) 263-7442Click up if you have successfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone number 0 0 users reported that they have successfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone number Click down if you have unsuccessfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone number 0 0 users reported that they have UNsuccessfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone numberCurrent Customers+1 (800) 427-4968+1 (800) 427-4968Click up if you have successfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone number 0 0 users reported that they have successfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone number Click down if you have unsuccessfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone number 0 0 users reported that they have UNsuccessfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone numberCustomer Service
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AmeriGas Propane emailsfb@amerigas.com100%Confidence score: 100%Supportchris.ransom@amerigas.com94%Confidence score: 94%sales
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AmeriGas Propane address9513 Hull Street Rd Ste B, N Chesterfld, Richmond, Virginia, 23236, United States
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AmeriGas Propane social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 22, 2024
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