Crunch Fitness reviews and complaints 1
View all 419 complaintsCrunch Fitness - Personal training @ crunch fitness with greg
I canceled my membership today 8/9/21 due to my job offers free gym membership in network. Greg was my pt at crunch fitness @fort hood in killeen texas. He was very encouraging, I appreciated him for that. I had a conversation with him a week prior to the cancelation regarding completing the sessions with him and payments. Greg stated I would be able to stop at anytime, never mentioned I needed to provide a 30 day notice nor was I advised at the time of investing in the pt was of needing to notify the gym of ending the pt sessions 30 days prior. When canceling the membership they were very rude especially the pt manager nancy. Dictating the entire conversation greg and I had upon signing up for personal training. She spoke to me very abruptly, augmentative, condescending, calling me a liar to my face while greg stood a innocent look on his face as if he said nothing wrong. They're shrewd salesman misinforming details regarding the 6 weeks promotion he presented to me upon the initial free training with a pt offered when someone becomes a new member. At the time when I initially signed up for the pt with greg, he informed me the sessions were only for 6 weeks, but I could extend the training sessions if I preferred to. Which he denied it all and now i'm being told that I have to continue paying the monthly charge of $480 next 30 days and not receive pt cause of canceling the gym membership. I can only utilize the gym for the remaining 30 days, which I feel is fair. But what's not fair is having to continue to pay for something I don't have the access to utilize. That's like stealing my money. I would like a full refund or stop payment since I am not granted the access to complete the pt sessions I am forced to pay for.
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