Crunch Fitness
Reviews and Complaints

If you're seeking a gym that offers a welcoming and diverse fitness experience, Crunch Fitness might just be the perfect fit for you. With a variety of well-maintained equipment, engaging classes, and a positive atmosphere, Crunch stands out as a top-rated fitness center. One customer highlighted the gym's inclusive environment, stating that both beginners and experienced gym-goers can find their place at Crunch. The friendly and helpful staff, along with the clean facilities, create a space where everyone feels valued and supported on their fitness journey. If you're looking for a gym that goes beyond just workouts and truly cares about its members, Crunch Fitness is definitely worth considering.

The Gym has chosen to only focus on training... if you want a Gym that has a Bathroom that is available while you work out and one that meets the need you are trying to get with a membership, THIS IS NOT THEY GYM FOR YOU. Think i am wrong try and log one complaint... you will see corporate tells you to contact the local gym the local gym will tell you to contact corporate or QUIT. They actually encourage you to QUIT the Gym if you don't want a trainer. If you do join ask them if there is always a bathroom available for all members... They should credit people back for not being able to supply a simple bathroom. The manager Tony said and I quote "I can make it where you pay nothing because you don't have to work out here" really you cant do your job so you threaten to cancel my membership?

I asked they do any the the following:

1) Get a male to clean the mens bathroom

2) Post in English when its closed so i can read it

3) Post the time during the day the bathroom will be closed and when it will open

4) If you want us to go next door to another store to use thier bathroom post that

Come on why is this so hard to manage the Bathrooms.

I signed up for the classes, however I was NEVER able to attend. I was info by Kendall {at registration} that I only needed to give a 30'day notice...but when I tried to cancel, I was met with hostility and they "Crunch" wanted me to pay for a 90'day membership instead... Now they / GM Jeremy has threatened to send me to COLLECTIONS because I refuse to stay on the pay roster for 90'days. Hell u got paid for 60'days w/out attending...Horrible customer service Jeremy

I have been a member of this gym since 2001 when it was known as Spectrum. It has been through a few names since. The gym used to be very busy and lively, with lots of members and friends meeting in the dressing room (maybe 30+ women or so in there at any given time), then off to work out. Now, there's usually myself and maybe one other person in there. The current "manager" Terri (not sure of the spelling) never has anything fixed throughout the facility. The granite/stone counter is cracked off in the lady's dressing room sink area with very jagged edges, the hot tub/jacuzzi does not work anymore, and both the steam room and sauna have been broken for over a year. She is very abrupt and rude when asked if anything might be getting fixed and she literally ignores you and walks away. Maybe she's saving the company money by not repairing anything? Besides that, the carpets are tearing open at the seams and there are huge 2-3' stains throughout. The place is very run down and 4 of my friends have already left there for less expensive gyms that are immaculate, and where the amenities actually work. The ONLY reason why I stay on there is because I like a Wednesday step class taught by Kim Worthen. If she moves on, I will be gone. (the same sentiment of other women in that class). It's a shame. Maybe a different manager might help? Terri is not caring whatsoever and the place is sooo run down :{

Supposedly, my payments were not going through. I don't know why, my other automatic payments were going through no problem.

Instead of notifying me that I had an outstanding bill, they sat quietly while for the last 6 months as my $33 monthly fee PLUS $25 a month in late fees added up. A 66% late fee is disgusting.

I only found out that I had an outstanding bill because I happened to open a "we miss you" type email. That is the only whiff of an issue I had in the last 6 months. I checked through my emails. Not one. No phone calls or texts. Nothing.

I am disabled. I am on a limited income. I kept my membership because I am still hoping that I'll be able to regain my abilities. I have not been to the gym in almost a year. If I every am able to walk normally again, I will be looking elsewhere for a gym that doesn't take advantage of people with sneaky and disgusting business tactics

I have paid for a corporate membership with Crunch for more than four years and spent more than $10,000. I’ve checked into the gym 2000 times in many locations that had zero issues up until last week. A young white blonde haired girl was extremely disrespectful, put her finger in my face and spoke down to me like she was my mother. I told her she needed to learn some respect, and I walked away from her while she was speaking. She proceeded to cancel my membership as well as that of all of my employees with zero regard accuse me of a racial slur, which I don’t even understand how you could say, a racial slur to a white, blonde haired, blue eyed girl. Then cancel my membership with no word, and no one at the club will speak to me totally pushed me out with zero proof.

Hi,

I have complained about a staff member before, he’s a greying Brazilian man who is behind the counter as I walk in,

Today as I was leaving the gym he said “ Go away to me”

As I was doing my workout he was standing across from me with a woman who he was showing around, I don’t know what he said to her, but they both where looking at me and she looked shocked and said “ I’m not saying that to him!”

This is typical of him when he shows new people around, it’s obvious he hates me for some reason,

I asked the last time that I complained that none of the staff talk to me because their words are hateful towards me, instead of a hello, I get a “leave”

You understand?

Can you find out why they hate me so much and find a way to end it please

I recently had to complain about two male staff members that have been psychologically bullying me, one was a tall black man and the other was a greying Brazilian man,

The tall black man stopped immediately, but the greying Brazilian man didn’t stop at all and has continued with enthusiasm, every time I walk past the counter when he is the, he talks about me leaving and says to the other staff members who are women “tell him to go away”

It’s really annoying and is very unhealthy, toxic to be precise,

Is there any way you can get him to leave me alone? I’m just trying to stay in shape, I’m also no bother to anyone

My personal trainer was having issues showing up to work and I would often go for my session and he would be running late and end up canceling until later in the day. After many times of this I told him I am done and to cancel my membership. Upon learning the trainer quit I assume someone would extend the phone call to discuss further steps of a new trainer or canceling or even freezing the account. Apparently he was fired for many of the same complaints and yes I did complain as well but it was never addressed. I have 13 paid sessions I am seeking to be refunded for as I feel I was taken advantage of.