Gold's Gym

11/14 / 2018 I was at Golds Gym 6511 Fm 1488 Rd, Magnolia, TX 77354. Time around 12.30 PM I found someone cut my padlock on locker & steal all my personal belongings almost worth of 1000 $ including my wedding ring.
I informed duty manager & he just wrote my name & phone number & said I will inform you after check cameras. That's it. No one call me anything anymore.
Today i attend location & ask about their findings but now they start filling up missing itin log sheet & now they telling me to inform police after 3 weeks. But the time it happened they say nothing.. also the day it happened they share with me same kind incident happened around 8 am but I believe they not taken any preventive actions that's why same thing happens to me same day 12.30 pm.
No one staying 8 am to 12.30 in gym or their has to be 2 entry from same member or I believe someone inwhole from employees.
My question is why duty manager did not complete form of missing or stolen item log sheet same time & why they didn't tell me to inform police at a time. But they saying me to inform police after 3 weeks. So I believe they trying to cover up something.
I am paying membership on time & I am more than 3 years old customer. I want a real action taken on this case & investigation report from the location of Golds gym 6511 Fm 1488 Rd, Magnolia, TX 77354.
Their is nothing has done from location guilds gym staff so that's the reason I am informing corporate. I won't bother even publish this incident on your social media but I know it's bad for golds gym reputations so please investigate why golds gym 6511 Fm 1488 Rd, Magnolia, TX 77354 team not taken proper step at a time ? Did they inform police ? Did they investigate their self ? If yes there the paperwork? I am expecting report on this regards & what action taken on employees who not follow standard operations procedures witch golds gym having.

Just wanted everyone to know what problems we are having with Gold’s Gym, so it doesn’t happen to anyone else. I am just going to say beware of Golds Gym. We are signed up in Conroe, TX. So anyway we were happy with the Gym after signing up. Then my wife suggested I sign up with a personal trainer. So I talked to their personal trainer named Sean McWhorter. I told him I would like to sign up for a month, 2 times a week. I told him I had to wait till my tax return comes. So when my tax return came I talked to him again and he said if I do the 8 sessions I can get it for $320, plus with other fees it would come out to $370. So I did it, we had to go to the computer, he said I needed to sign on the computer pad, to say that I agree with the 8 sessions, another signature to debit the amount, and then lastly my initials saying that the 8 was none refundable. So ok, that’s it I am signed up for 8 sessions, that was on 2/16/2012. So, nothing was said about a contract so I wasn’t thinking anything about it. On 4/18/2012, I checked my March statement, which became available on 4/16/2012. I was charged 320 on 3/16/2012, so then I checked online banking and again charged 320 on 4/16/2012. What the hell. I called up the gym and asked for a manager. I was told he wasn’t there. So I talked with the sales manager. I told him I bought 8 sessions on 2/16/2012, and I was being charged monthly. He told me to wait. So I waited and then he said I signed a contract. I told him NO, I signed up for 8 sessions. He said I signed a contract for 8 sessions a month for a year. I said no I didn’t I was told only 8 sessions and that Sean had clicked off the reoccuring monthly charges, so I’d only be charged for that month. So, me and my wife went in to Gold’s Gym in Conroe, TX to see if the manager was really there or not. He wasn’t, talked to the same sales manager, and he said the same thing, that I signed up for a year. I again stated I only signed up for month, and that I didn’t have any contract. So, he disappeared and went to the printer. He gave me 2 pieces of paper, it was a contract with my signature. This is the FIRST TIME I ever saw this document. So anyway we left. I called the next day from work, and got their manager, RONNIE STARR, remember that name, don’t deal with him or this gym. He said I signed a contract but would talk to corporate about it. I got a call the same day from Ronnie saying that they couldn’t do anything about it because I signed a contract. I told him that the first time I saw a contract or even knew anything about a contract was on 4/18/2012 when we went in on the day we first complained. We requested they called Sean McWhorter to see what he said. They absolutely refused, saying he no longer works for the company and they can’t contact him. There is something going on when they won’t call the person that signed me up. So, now, I’m going through the BBB, which they are no help. They just relay the email’s between us and them back and forth, that’s it. Everything is at a stand still. So all I can do is warn everyone else. They are cheats and liers. Stay away from GOLDS GYM and from Ronnie Starr, or Sean McWhorter. CHEATS all CHEATS