Gold's Gym

Amazing that the GM of the McAllen, Tx facility is okay with taking advantage of an 18 year old kid and take their hard earned money.

On October 2 my son purchased a membership. On October 3 he had to cancel the membership. It was due to a policy of the gym, which we completely understand. My son was wanting to use the racquetball court to practice on his color guard. We had the general manager (Oscar) come tell us it wasn't allowed even though numerous people on his staff told us on 2OCT and even when we showed up that it was okay. Again, we understand the policy and why it wasn't allowed...no issues with that.

The issue is now that Oscar assured us that he'd put the refund request in. After a week we didn't receive the refund, I reached out to him, and he said he processed it and said he'd send me a copy of the processed refund. He never sent it. I've gone by and called, left messages...he has yet to respond. I feel that this is absolutely inexcusable, unacceptable, and unprofessional of him. Especially as a “General Manager”.

I am currently active-duty Army and was assigned here in the RGV area to teach at the university. When we arrived it was an important task for us to try and find a location that could facilitate his ability to practice and even workout. Again, understand the policy...but the lack of common courtesy of Oscar and him basically saying "screw you" to my 18-year-old son who spent his hard-earned money for the membership is ridiculous.

Gym looks okay. Staff was all very friendly. GM, needs a lot of work… unless this is how he is for non customers. I’d hope he doesn’t treat actual clients like this.

I have been going to this location for over 4 years and the situation has gotten worse! There is no team member on the floor to rack weights or clean machines. Weights are all over the place and the machines smell like rotten milk, especially the cardio machines. It is unprofessional to have such dirty environments. The janitors here can only do so much. I have been to other locations where I see golds gym employees wiping down machines from top to bottom as well as racking weights. I understand it is up to us to rack our weights and clean the machines but not everyone does it. The rags that are provided to clean machines are always soaked in sweat and smell. Very unprofessional of Golds Gym, which is considered a more high end gym!