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CB Energy and Power TXU Energy Retail 12007 West County Road 54, Midland, TX, 79707, US
TXU Energy Retail company logo
TXU Energy Retail
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TXU Energy Retail company logo

TXU Energy Retail

12007 West County Road 54, Midland, TX, 79707, US
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1 complaint
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Website
www.txu.com
Category
Energy and Power

TXU Energy Retail reviews and complaints 1

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5:52 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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TXU Energy Retail - Extrem bill charges to the account

WE had service with TXU since 01/2015 and its been pretty normal billing, between 05/15 $74.06 we did not live in the house from May to July 2015 (kwh 71) 06/15 $31.51 (kwh 67) 07/15 $42.96 (kwh 167) 08/15 $305.94 (kwh 2340) 09/15 $388.97 (kwh 2724 ) 10/15 $250.32 (kwh 1904 ) 11/15 $205.60 (kwh 1168) 12/15 $301.03 (kwh 1789) 01/16 $ 717.43 (kwh 4393) until the month of January 2016 shocker when we ware not even using the A/C or Heater we used the fireplace and we have a gas dryer. What all's can I do to ? or were can I go to complain and summit a audit on this issue? I will most definitely not live it like this.

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Update by maria avalos
Jan 15, 2016 5:53 pm EST

Correction we hade TXU from 05/15 not January 2015 to present .

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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TXU Energy Retail representative's response
Jan 29, 2016 5:54 pm EST
TXU Energy Retail customer support contacts
Phone numbers

+1 (800) 818-6132

+1 (855) 750-0899

Address

6555 Sierra Drive, Irving, TX, 75039, US

Website

www.txu.com

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Thank you for sharing the details of your experience, we’re here to help you get to the bottom of your high electricity bills. We'll review your account and contact you to assist. We're here for you!
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