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When I moved to my home in 2022 I contacted TXU to discuss changing the month to month service my landlord had initially set up with the property. They told me I was being charged 14 cents per kwh and literally every other plan was more expensive so I chose to remain on the month to month. I don't know what happened because our usage has actually been less. We have not kept our AC above 76 degrees! Our bills have be higher and higher no matter what we do. Struggling for months to get back on our feet after my husband lost his job, they not once mentioned any other plan alternatives that would help me. I was refused for payment plans and still had to pay disconnection notice fees every effing month.
This was not on my initial billing statement. Upon further investigation in tiny print now at the bottom it states "you paid an average of 23.7 cents per kwh". WHY?! I was told I was paying 14 cents per kwh! I was under the impression it went up slightly past 1000kwh of usage but that was not the case at all. No where on the bill does it say 14 cents. It shows 17 cents in the calculation with kwh usage and then an enormous delivery charge. Ridiculous.
What on earth do you think you're doing TXU?! This is crooked, shady and criminal and you should he held liable for what you are doing to Americans already struggling in this joke of an economy. Your representatives are misleading and deceptive.
Desired outcome: I won't be giving you another dime until the entire year and a half of my services is investigated and the correct kwh amount updated to my account. Thank you for your time.
