Menu
For Business Write a review File a complaint
CB Retail Stores 7-Eleven 2900 W 15th St, Plano, TX, 75075, US
7-Eleven company logo
7-Eleven
reviews & complaints
7-Eleven company logo

7-Eleven

2900 W 15th St, Plano, TX, 75075, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
B
5:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

7-Eleven - Customer service| death threat

On 10/30/2023 at or about 0320 I went into the 7/11 at 2900 W. 15th St, Plano, TX 75075 as I do. regularly on Thursday, Friday, Saturday, and Sunday. I enter this store on the regular, as I am a registered nurse, and I work in a hospital located directly across from this store's location (I spend A LOT of money in this store weekly $250+).

On this day, I arrived at this store, and the doors of the store were locked. This happens EVERY NIGHT the man who is working tonight, 10/30/2023 is on shift, Myself, along with three other nurses had to knock loudly on the glass door to wake him up from the office chair, where he sleeps. Once he woke up, he then stated, "I'm closed. go away." Because this is the only store open at this time, many of our hospital employees spend money at this store. The clerk finely opens the door after we begged him to provide us with service.

During check out, my debit card declined, due to a chip malfunction. I explained to the clerk, that I would go across the street, get a different card, and return to make my purchase. When I returned, the doors were locked AGAIN! You are able to see on camera, he also denied a customer from purchasing fuel. He walks to the door, and tells states to me, "Get the [censored] out of here you stupid [censored]. I am trying to sleep." Another customer who was also denied entrance into the store, asked the clerk what the issue was, and why he was denying service to 7/11 patrons. The clerk then stated, " If you don't leave I will shoot you motherfucker. At this time, I left the property.

FIRE HIS [censored]! I WILL BE MAKING A POLICE REPORT WITH THE PLANO POLICE DEPT. AS WELL AS SHARING THIS STORY ON EVERY SOCIAL MEDIA PLATFORM, AND WITHIN MY HOSPITAL WHO'S EMPLOYTEES SPEND A LOT OF MONEY IN THIS STORE! PLEASE GET HIM OUT OF THIS STORE, SO THAT WE CAN ONCE AGAIN ENJOY SHOPPING HERE.

Desired outcome: FIRE THE CLERK IMMEDIATELY

Read full review of 7-Eleven
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.