Jack In The Box reviews and complaints 1
View all 896 complaintsJack In The Box - BBQ double bacon burger w/ bacon cheddar potato wedges
I ordered on May 15, 2020 around 9:40 pm from the drive thru 3x combos of the bbq burger and 1 combo of the triple bbq burger I spent about 30$. Well we get our food as I get home my potatoe wedges didn't have cheese or bacon. So I went back to jack in the box @ 10:20 pm which I also did not get my receipt and told them they forgot to add the cheese and bacon. The employee laughed on the speaker and said sorry. So I pulled up and he comes to the window asking me what is the problem. I repeated again and he told me well you have to be "specific" when ordering bacon cheddar potatoe wedges. So as I told him what do you mean by that he got mad he said " [censored] this" and slammed the door in my face. The shift leader was there and was laughing. I waited for a while until they started getting cars so the shift leader came to the window and asked me what's going on. I told her the situation and she asked me "well do you have the wedges" I said yes and gave her my cold wedges and she told me " give them to me so we can add the cheese and [censored] on there" they sent another employee to give me my order. I asked her what are their names she said she didn't know them and laughed as well. So the guy employee came back to the window I asked him what is his name and he said "Juan" and was flicking me and my husband off. My husband was trying to tell him why is he being so rude and disrespectful and "Juan" kept calling him a pussy and a [censored] and flicking the finger at us. Mind you the other employee and the shift leader with green hair were laughing. I've never been to a restaurant with bad service like this. All I wanted was for them to fix my order and they did a horrible job. I spent money here and this is how I get treated! Very disappointed!
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