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CB Medical Services and Facilities Quest Diagnostics 502 Madison Oak Dr Suite 350, San Antonio, TX, 78258, US
Quest Diagnostics company logo
Quest Diagnostics
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Quest Diagnostics company logo

Quest Diagnostics

502 Madison Oak Dr Suite 350, San Antonio, TX, 78258, US
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1 complaint
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Working hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
7:30 am - -1:30 pm
Sun
Closed
ComplaintsBoard
W
2:46 pm EDT

Quest Diagnostics - Wasted 1 1/2 hours going there, waiting, and they turned me away needlessly

Last week I made an appointment to have my blood drawn on Saturday June 6th. My doctor submitted the order electronically to Quest. I asked the Quest rep who was helping me to verify that the lab order was in the system. She confirmed that it was. I went Saturday morning and waited and when I was finally called up the person behind the counter said that they didn't have an order for my blood work. I was very frustrated. I've called Quest customer service twice this morning about it and both reps have verified that they do see the order in the system.
I wasted 1 1/2 hours Saturday morning on this and would like Quest to send someone to collect blood from me at my home or office. I shouldn't be expected to go back to Quest again for this blood draw.

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