Randall Reed's Planet Ford

I have been trying to get reimbursed from Planet Ford since we paid out of pocket for our rental car. This has been going on since 7/22 - 7/30 til this day 9/19/2019 . My vehicle was taken in for service and under warranty. I was told by my service person that my vehicle was ready but when I was getting in my vehicle I noticed my tire sensor light was still on. I pointed it out to her and she called over the manager who asked me to bring my vehicle back Sat early morning and would have me in and out. I waited for hours and finally I was able to drive off with my vehicle. My service person stated that she had spoken to her manager and I would not be charge the extra rental day. I thanked her and I was happy until I received my copy of the invoices from Planet Ford. I called my service advisor person several times to find out what happened. I never received a phone call from her after leaving her several messages. I contacted Enterprise and I was informed I turned in the vehicle after a certain time so I was charged for the extra day. I called my warranty to find out about my reimbursement and I was told it was for $200 only. I informed my warranty I was charged for 5 days not 4 days the total was $443.27. I was asked to contact Enterprise or Planet Ford to submit the correct Invoice. I called Planet Ford's service manager because after speaking to Enterprise I was informed it would need to be submitted by the service dept. The service manager said he would speak to the advisor and Enterprise. I called my warranty GS Administrators on 9/18/19 to follow up with my reimbursement and I was informed Planet Ford received payment on 7/30 /19 which included my rental reimbursement. I called Planet Ford and spoke with the service manager to inform him my warranty provided me with a copy of the payment made to Planet Ford and he stated he spoke with the people that handle payments and he was told they did not receive payment for rental reimbursement. I would also like to address that invoice #3 I did not sign this form and that is not my signature. This has been a ridiculous waste of time in dealing with unprofessional people that all they can say is "You need to call them not us". I would like to get this resolved as quickly as possible.

I purchased a vehicle from this dealership in Feb. 2008. (The buying experience should have warned me what was ahead- it was a horrible experience.) At the time of purchase I bought the extended warranty for $1800 and this was added to my car loan. Almost to the day a year later I was involved in and accident and the car was totaled. I went into the finance department to cancel the extened warranty so that I could apply this to the money that I still owed. I was told on Feb 19, 2009 that this was not a problem and the money would be returned in 3-4 weeks. Well as of today 04/11/2009 this money still has not been returned to the finace company even though I have made numerous calls and left messages for the General Manager who refuses to call me back. And now the Finace Manger is ignoring my calls. I was told this week that he would call me back with a tracking number so I could track the progress of this refund I still have not heard back form him as of yet.
I have turned them in for fraud to the State of Texas Board of licensing and regulations and I reccomend that more people do this when thay have been ripped off by this company. Maybe that will get someone's attention to how this company is ripping off it's clients. We are the innocent people thinking that we are in good hands with a large company like this but we are nothing but the losers. Stand up and make your voiced heard against this company.