Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Retail Stores Best Buy 16980 Southwest Fwy, Sugar Land, TX, 77479, US
Best Buy company logo
Best Buy
reviews & complaints
Best Buy company logo

Best Buy

16980 Southwest Fwy, Sugar Land, TX, 77479, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.bestbuy.ca
www.bestbuy.com
bby.me
Phone number
+1 (281) 240-1110
Category
Retail Stores
Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
11:00 am - 7:00 pm

Best Buy reviews and complaints 1

View all 1148 complaints
ComplaintsBoard
B
5:40 pm EST

Best Buy - Delivery service

Jan 3rd, 2022.

Fridge was bought to be delivered and ready for use. Delivery team claims inability to install due to "leak" i.e. wet surface below connector. Investigated it myself and point out that the new waterline that comes with the fridge will replace the old waterline. No can do. They provide a call-in number and haul away the old fridge, leaving the new one unwrapped but without handle installation, leveling, etc.

The chat line needed an hour of Q&A to recommend calling in.

The customer service declined request to refund installation fees (because it is free!?). Offer to investigate in 48 hours. Declined to do so in 3 minutes after call.

Desired outcome: Refund me for installation service I provided for THEM to install the fridge.

Read full review of Best Buy
Hide full review
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.