Citi Trends

There are 2 employees behind the counter checking customers out and loudly talking about a female in the store vagina smelling like fish and that they need to [censored] or get a hysterectomy. They continue yelling hurtful remarks about how customers in the store smell and that they should have called in to work today. Several customers have walked out including myself. This is the store in Texarkana, TX around 6pm. There are children in the store along with mine that's hearing that. Whoever the supervisor is done nothing about it.

I went to your store in Texarkana on 7/27/2019, purchased a scrub uniform set ( so I thought), I attempted tried on the purchase later that evening and discovered the pant was two sizes smaller than the top. I thought no big deal, my receipt said I had 30 days to get refund or exchange. So I went back on 7/28/2019 @ approximately 12 pm when the store open. I spoke to a gentleman about my issue with the "set", and asked since the sizes didn't match, I would like to just exchange the pants. He told me "NO, THAT YOU BOUGHT A SET AND THAT IT WASN'T HIS FAULT HIS HELP IS LAZY AND DIDN'T MATCH THEM CORRECTLY." I told him that, that was my point and it didn't make since since they were not the same size, therefore it really wasn't a set. He asked if I wanted to speak to the other manager on duty. I said, "yes, please ". He then returned with a woman. I explained my situation, she told me "NO, YOU BOUGHT A SET, YOU CAN'T EXCHANGE HALF OF THE SET." I then said fine, I would like a refund, the corporation number and both their names. That's when I heard a man behind me say, "you don't need nobody's name, you don't even belong in here. This is a black's store and you need to carry your WHITE [censored] on out of here." I calmly said, sir this isn't your business, and asked the managers if they were going to tolerate that behavior. The gentleman whom, I first started the transaction with, told me that the man could say whatever he wanted too. He couldn't help if the man was (stumbling over his words), so I said ignorant? He said yes. Finally I got the females name, Shonda. And I insisted that she go ahead and wait on the man, because he would not stop insulting me with prejudice remarks. She did, and I continued my refund with the gentleman. I then put my hand on my concealed weapon, never revealing it, and said as I'm walking out the door, " I guess I'll have to protect myself since, no one in here will defend me". And I left, terrified!
1. I didn't know that your store doesn't allow mangers to to make such irresponsible decisions.
2. I wasn't aware that your store was racist.
3. I am mostly appalled that they allowed it, and in some ways encouraged it.

My next question what will your corporate office do about is?