NorthStar Alarm Services reviews and complaints 3
View all 89 complaintsNorthStar Alarm Services - ignores my requests for service and cancellation letters and continue billings.
After 68 months of on-time payments during which time the system was mostly disarmed due to malfunction, and numerous ignored request for service, I have sent three cancellations notices and stopped payment. Yet, I continue to receive monthly billings. Desirable resolution would be contract cancellation since it was broken when NorthStar failed to honor the terms of the service contract.
NorthStar Alarm Services - dishonest sales practice
This company is a fraud. The salesman used a bait and switch teqnique to get us locked into a 5 yr contract. He used the term "agreement"as a trick. He said we were specially selected to advertise for his company, in return we would recieve a free alarm system and get employee pricing on monitoring service for up to 60 months. All we had to agree to was to make sure their sign was visible at all times and call them right away if it went missing. We also were not to tell our neighbors of this deal. So my wife and I agreed to to what he said verbally. We agreed to pay Northstar 83.99 for the first 3 months, then 50.99 a month after that. Never did he mention a 5 yr contract, and never told us about the 3 day cancellation rule. In fact that part of our contract was left blank. We just signed and initialed where he pointed to. We used the alarm after that a couple of days. We found out that the alarm was malfunctioning, so i contacted NorthStar. A day later they called me back and thats when I was told of the 5yr contract. I couldn't believe it. I was told to cancel I would have to mail or fax a letter to their cancellation dept. Which i was of course denied. So am still calling them contantly paying for an alarm I can't even use. So, If a Saleman named CHAZ LYONS comes knocken' on you're door. Remember, LYONS is Lyin', and slam the door in his face. NorthStar is not worthy of handling my security! How can I trust a company, when there employees are not honest and straightforward!
This happened to me as well! This is such a scam. This fraudulent company trapped us in a contract as well. They are deceitful liars! There has to be a way out of this! Stay away from this company.
NORTH STAR ALARM IS HORRIBLE DO NOT CHOOSE THEM, THEY WILL LIE TO YOU ANYWAY THEY CAN TO WRAP YOU UP IN THEIR 5 YEAR + CONTRACT, THEY HAVE A "C" RATING WITH THE BBB, READ ALL THE COMMENTS ABOUT NORTHSTAR ALARM! I AM PAYING FOR AN ALARM SYSTEM THAT DOES NOT WORK AND STUCK IN A CONTRACT FOR ANOTHER 4 YEARS - WILL HAVE SPENT $3000 WHEN ALL SAID AND DONE.
MY GOAL IS TO POST THIS ON EVERY MESSAGE BOARD I CAN FOR EVERY DAY THAT I AM IN THIS CONTRACT HOPEFULLY 4 YEARS WORTH OF COMMENTS WILL SAVE SOMEONE FROM USING THIS SERVICE. HOPE THIS CATCHES SOME GOOGLE TAGS: NORTHSTAR ALARM FRAUD NORTHSTAR ALARM LIE NORTHSTAR ALARM BAD CUSTOMER SERVICE (SPENT 40 MINUTES ON THE PHONE WAITING FOR A REP TO TELL ME HE COULDN'T HELP ME) NORTHSTAR ALARM LIARS NORTHSTAR ALARM SCAM
Yes they just came thru my neighborhood, and claim there was no business card, but had an ID tag, and that there would be someone picking him up. It was 9pm at night he was on foot. Then I asked how long was the contract, and claims there is no "Term". I asked to read the back of all the contracts he had, it stated nothing but fees after 30days and for what. Then the system is suppose to be only motion? I can install that on my own and the door alarm. I Questions everything and there was no answer for him. Claimed at 930 pm they would show up and install equipment? Yes right, not legal in most states to work after dark or should I referr to as Robbery .
NorthStar Alarm Services - can not cancel service / no service
First, this company will not tell you (at least not me) that their service is not compatible with VoIP. After a few years of 'service', I finally figured that out (a few false alarms, with no phone call from them). After I found that out, and after talking to them, I decided to cancel my account. While talking to a Customer Rep. I asked about their cancelation policy. I was told that I needed to mail or fax a cancelation notice to their office - Fax # [protected] - with 30 days notice.
This notice was faxed to them on the 12th of Sept. It is now the first of Dec and they are still withdrawing the monthy fee from my bank. I have since tried on three separate occasions tried to resend the fax (yes, it went through the first time) and the fax will now no longer got through - the phone keeps ringing. Yes, I did try to call as if I expected someone to actually answer the phone.
Of course, I will NOT give up.
Im hoping someone can help me . Agreed I signed a 5 year contract with Northstar to supply their security services and some 2 years later we decided to sell the house and downsize to a place that has protection.
I am struggling to understand how you can be charged for a service you no longer require in a house you no longer live in? Who knows the future and what it holds? Northstar evidently
I was told I could give transfer the service to the new home owner or to a friend. I said "Seriously, you want me to put the people who purchased the house or my family into this situation, you have to be joking"
I'm in exactly the same position. As you said, how can any of us know the future? Regardless of their rhetoric I stopped payment today . Please let me know if you had any success with these charlatans?
Serjio From Texas that is happening to me my contracts is expired all ready call AGUST 2015 FOR CANCEL MY service and send the letter they ask still stilling my money from the bank for sep oct I told them that I m going to the bank to put stop to them so that way they cant gite my money anymore they told me if I do that they are going to send me to credit repor so to have a bad credit I don't know what to do Im might talk with a lawyer or if you can help me where to call to report this company I will appreciated NORTHSTAR IS A BAD COMPANY OR BAD WORKERS
I really really really hate this company. I was home after. An out patient surgery & this piece of garbage came by twice. He had a carbon monoxide alarm system one where I could call for a medical emergency attach to my key hand & the home alarm system. By the time I was coherent enough, I realized the alarm didn't even work. Along with this issue, the last minute they said oh we don't have the carbon monoxide feature with us we can give you more of the motion detector. Just what oi need homebound with two dogs. After a few months, my son said you can't get it to work because it doesn't. That's when I found I had signed a 5 year contract! I couldn't believe I was that freaking sick or stupid one! After about two or three years I was able to get a tech out. He said this or that was never hooked. Then he said one those key chain items are not for medical emergencies & they are not hooked up either. I am 4 months to making it 5 years & saw this post! I called them & they are telling me to fax it to [protected]. I will be sending them registered mail signed received. Now they are saying we sent you an email apologizing wanting to give you a discount on the medical alarm. I stopped them saying hell no and I normally don't cuss.
Ok I've tried to do what I can do with customer service and their customer service is terrible I explained my situation and how I was push into a alarm system. I am disabled and I was taken advantage of. I have had my bank acct 30 years and I have never had a problem with it. I ask that they stop taking money out of my acct and that they understand I have HIV and I'm not able to pay. My name is Eric Eide and I live in Tacoma Washington I don't have much longer to live and I'll be damn if I will let them get the best of me. I should of known when the guy came in my yard it was trouble. 1st off he showed me where you can go to your cell phone and see if there are problems in your home with a camera they have and everything is free. I thought that was cool. However when they put the system in I had no camera for monitoring. I told him I couldn't afford it. I didn't get to see the contract and he explained to me what I was signing. I call that entrapment. I know if I would of been like I used to be I wouldn't of had this. They also called me and told me when I close my acct they will turn me into a collection agency. I am going to the TV stations and I will be on every sight and I hope that I will be able to help someone not being taken advantage of. Eric Eide Tacoma Washington
I will have to say that Mr. Billingsley has done an exceptional job in working with our case. We have reached to an agreement which I am satisfied with. Not sure what happened to the actual sales person that created this whole mess. Hopefully he learned a lesson, the same way I did GET EVERYTHING IN WRITTING!
Thanks Northstar for owning up to promises made, I truly appreciate it.
I also got ripped off by this company. The ADVERTISING DIRECTOR MICHAEL WALKER from Indianapolis came to my home and said he would REIMBURSE the fee to break my contract with my current alarm and change to Northstar.
He gave me a whole lecture on how his company gave him money to allocate to just about 10 houses as advertising. He wanted us to be one of those houses and he SWORE so many times in our faces that we will get reimbursed that money. As soon as I try to contact him thought email AND phone to get paperwork ready. His Northstar email bounced and he is not returning my calls.
I have just had to pay almost $700 to get out of my old contract which was almost ending and now I got sucked into a new 5 year with this low life company. Shame on all of them. They are supposed to protect you from thieves…but unfortunately they are the biggest THIEVES of all!
Thank you NORTHSTAR, thanks to you “I DO HAVE PIECE OF MIND”(for those not familiar with them; this is their freaking slogan)
By the way... that sign that has to stay in the yard for 5 years… yep, it will have an additional one right next to it.
It will be fun, look for it soon all over the internet. I’m working on it!
I have north star, sales woman was hot and got firm breasts, got me to sign up, 39.95 amoth, Im happy to have my family and house safe, but that wasnt the case, if phone is cut off alarm is useless and it wont notify u, tech came to install the first time, But I found no alarm seasure on the line which enable alarm to take over and call police and disable all phones in the house, called tech back were I ran didicated lines for alarm, he fixed it, come to find out they do not know what alarm seasure is, basically if the phone is off hook ur alam wont call police, talked to them but I decided I'll wait 3 years, called 60 days to cancel and emailed a signed letter but I got a reply back that my account was extended 18 more months, this company is a fraud and a total rip off,
my alarm system did not work for over 6 months, , , , found out that they installed a faulty and out dated system...Now i find out this system is not compatiable with the needed system to set off the system to be able to call the police in case of a break-in...and they want to charge me for non service...they will not let me cancel this..oh yeah, , the guys that come door to door are not licsence to do this...And in this state, you have to be...FInding out more and more fraud about this company..They are not even monitored in our state...
I will start a class action suit on this company, , they will not answer my phone calls or emials, i sent in cancellation notices on my check and a written notice on a statement that i sent to them with my payment, , They have no records of this of course. I need all that want to sign up to email me..i will pay for this, to many threatening letters from them and i have even sent in copies of my checks they cashed, that has cancel my contract in the for space at the bottom of my check. they will not cancel and says they are going to turn me into collections...Email mkmcpherson4@aol.com, , , , lets stop this company from bad practice...
*** UPDATE ON THE BBB RATING FOR NORTHSTAR ALARM...D- ... REMEMBER YOU HAVE TO BE A CUSTOMER OF A COMPANY TO COMPLAIN WITH THE BBB - THATS SAYING A LOT! THINK BEFORE YOU SIGN WITH THESE PEOPLE!