Petco

Store visited

11639 S PKWY DR

South Jordan, UT 84095

Hello, we visited the store located above on January 15th at 6:20 p. m
We went in to adopt a Male Guinea Pig they had listed 50% off, making him $24.99

As we walked into the store, we were so disappointed in the condition of the store as well as the animal tanks and cages. If the smell of some of the tanks/cages didn't concern you right away, then the condition of them would. These animals are not okay to be held at this store, whatsoever! There were 2 parrots whose cage was filthy dirty and covered in poop. The mice cages smelled so bad and one mouse was even dead in a corner! The smell was so strong! The fish department was just awful. The fish tanks were filthy, covered in green algae, and there were quite a few dead fish. The Beta's were in containers with foggy water, some covered in a film. There were about 3 dead beta fish and 4 that were not far behind. The reptile department was also so bad. There were several geckos, snakes, and lizards that were absolutely lacking in humidity. They can not properly shed without proper humidity and care! There were also several food dishes with dried up and even moldy food! When we had made it to the Guinea Pigs, we were also so disappointed! The Young Guinea Pigs were in a very filthy cage. Poop everywhere, food bowl empty, and NO water! The hairless Guinea Pigs were all jammed in a small tank with each other, and that tank was covered in poop and smelled horrid. The food bowl was not even in the take, and no water bowl to be found. We met a Guinea Pig male (The one we adopted) Who looked so miserable! He was adopted out SEVERAL times and brought back just as many times. The employees were awful people! They made us feel so uncomfortable! The Male Guinea Pig we adopted was because he was in a tank filled with poop and the bedding was just riddled with pee. When the employee took him out of the tank, the smell that came out was so bad! The employees were totally rude to us the entire time we were there. They wouldn't allow us to make decisions on what to buy. They kept saying that everything we were buying for our pet was "not acceptable" or "not safe" which is entirely untrue and false! They kept telling us over and over "do you really want the Guinea pig" Or "He bites and is aggressive with people" The employee name "KYRA" Was SO rude and absolutely mannerless. She kept saying that half the times we were purchasing were not okay for Guinea Pigs and that we should reconsider. Another female Employee kept making remarks like "do you even know how to care for a pet" or "Put that product back, it's not okay! Use this brand is better" Which she kept retiring to the most expansive items in the store which were NOT Guinea Pig safe by any means or even meant for them! KYRA The employee that also checked us out took the Guinea Pig out of his adoption box and was man handling him and reaching into his mouth and stating he needs a "tooth check" and "his gums need to be looked at" The poor guinea pig was shedding hair all over from stress and was also trying to get away from her. As we were trying to check out, she would just grab things out of our cart to check them out and was rudely putting them back in the cart and would not stop talking about how aggressive he is. KYRA Stated that he was bought several times and brought back because he bites people and is super mean to other Guinea Pigs! She told us if he bites one time, bring him back so they can re adopt him to someone else. We could not wait to get the hell out of that store!

I am so angry in the living conditions of the store. All the employees were young, rude, UN educated, and the manners were none existent! I can not believe that these animals are living in the conditions that they are in currently. I can not believe that store smelled of animal urine and feces! PETCO I would be so ashamed to have an establishment like this under your name and company. I would think of rehiring new employees who actually give a crap about these animals. We are a family who rescues animals and has worked with animals our whole life farming and ranching in Montana. We came here to Utah and your Petco location to buy cat food and came home with a loving, None aggressive, sweet, and utterly adorable pet! The Guinea Pig labeled as aggressive and mean and bad mannered by the employee's is pure bull. He has not bitten any of us. If anything he has cuddled us, gave us kisses and has just been a sweet little guy who needed proper care and love, And if I could, I would've adopted every single animal in that establishment just to save them! I will NEVER go back to this location unless it's to save a poor animal in crappy conditions.

I really hope this Store and employees are dealt with. As for us, we will be contacting proper animal authorities to go and investigate these conditions and will file animal cruelty charges if no one has done anything to help these animals!
We spent over $100 just to rescue this little guy so I hope you guys and your business can do the right thing and save and help the other animals in that store. Also all this employee's working that night need to be fired! They were the rudest and most immature, unprofessional people I have ever come across.