Rent-A-Center reviews and complaints 1
View all 462 complaintsRent-A-Center - 2 piece couch set
In July 2021 before my payment was due, I told the renta center in Tooele. Utah that I no longer wanted the 2 piece couch set because the one recliner doesn't recline and the price for the couch was bundled with my tv and soundbar. I have other items there also, my washer and dryer, a bed frame and snowblower. I asked Chris to split the couches from the bundle and I would pay for the tv and sound bar. He didnt do it and just kept calling for payment. I refused to pay and kept telling him to come pick up the couches. Finally Aaron called me on July 30th and said that he would schedule a pickup for the next day July 31ST between 1 and 3 pm. I told him I am not paying for the couches and to split the bundle. He said he would see what he could do. He said I would have to pay for July and August, which I refuse to do because I asked for it to be picked up mutiple times. I got off work early on Saturday so I could be home for them to come and they never showed up. Now it is August 2, 2021 and I have received text messages for payment. I consider this harrassment, especially since my payment isnt due until the 3rd of the month. I paid for my washer and dryer, snowblower and bedframe last night on line. I need these employees to keep their words and not say one thing and do another. I tried to give them another chance after the previous manager constantly twisted my words and didnt apply my payments. I will not pay another dime on this couch. I will pay for the tv and soundbar once I know how much it is.
Desired outcome: I want their promises kept and the couches picked up.
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