Bray & Scarff Appliance & Kitchen Specialists

Refrigerator ordered on 9-25-15.
After being told it was $15 t remove old unit I declined.
I have a yard company that recycles such things and removes them for free.
No additional fees besides the $49.95 "weekday local drop off delivery" appeared on the bill."
Sean Robinson must have had a feeling if he tried adding picayune charges I would walk out the door. He was correct.

On 9-28-15 a crew of three arrived to 'deliver' the refrigerator.
The 'leader' said that since there was nothing on the bill about the old unit they would not touch it.
I was about to kill the order right then (and probably should have).
I called the salesman on my cell.
He instructed Mike to move the old unit out of the house down the front steps and leave it there.
The doors and pivots had already been removed and placed in the front yard.
They failed to remove ALL the pivot hardware from the front of the new case and had to struggle to get a 30-3/4 inch unit through a 29 inch door. The house trim is from the 1930s. Nice wide jambs, cases, etc.
They then removed no packing, plugged the unit in with the wrong door swing and left quickly.
I spent about 30 minutes getting the door swing changed.
I then returned to the store to complain.
I walked to the counter and asked for the manger on duty.
Instead of coming over behind his counter he stood near his desk and waved a finger for me to come over.
He then stood up to look as large as possible and commenced the intimidation.
I laid the order receipt on the counter and told him to look up the account.
Over 40 years of business. He did nothing.
I said the service simply s*cked and I would do all in my power to kill there business.
"Don't threaten me." And more chest puffing

"Calm down. I am [?]. Who are you?
"Mr Rickey to you."
"No packaging removed from inside."
"You did not order 'installation.'"
No leveling, nothing.
They did not even actually push the unit into the cabinet pocket all the way.
I have since contested the"delivery charge" for services not provided.
It is charged back at this point.
I am waiting to see if they will attempt to contest it.

I received better service on the truck delivery of a Capital Culinarian stove from Minnesota.

An old line reliable company appears to have self destructed in the face of competition.
Avoid them as much as you can.

HHGregg routinely gives pre-paid VISA card to refund delivery charges.
Bye-bye Bray & Scarf.
Do not let the door hit you on the way out of business.

DO NOT BUY FROM BRAY & SCARFF! This is my first-ever posting of a complaint to any website. I am normally a good-natured person, but Bray & Scarff is the WORST company I have ever dealt with.

I bought a washer & dryer from the Arlington store in January 2010. The dryer did not work, and it took the repairman 4 (FOUR!) times to come to my house to get it fixed. The first 3 times, he came to service the washer, without having the right parts.

I spoke to the manager (John) three different occasions. He basically excused the imbecility of his staff.

The service department will not tell you what time they will visit, thus forcing you to miss an entire day of work. The repairman will call you the morning of the visit, giving you a 4-hour window of time, for which he will be late, anyway.

I have never had worse customer service. Buyer beware!