Menu
For Business Write a review File a complaint
CB Drug Store CVS 5652 Pickwick Rd, Centreville, VA, 20120, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

5652 Pickwick Rd, Centreville, VA, 20120, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
J
11:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS - Pharmacy

I went to pick up a prescription this evening from CVS and are shocked at their behavior. After getting home I noticed the bottle felt a little light for the quantity prescribed and listed on the bottle, which prompted me to count what I actually received. Long and behold, I was 20 short. I called them and they told me they would "write a note" and to pick it up whenever. That didn't sound promising, so I drove back to CVS. The lady wasn't there. Not to my surprise, nothing was in the system like it legally should've been. After having to jog their memory about a call that was made 10 mins ago I got the remaining qty. No ID check or anything I was handed a bottle with NO label in a bag without a label containing a schedule II medication. While walking out I inspected the sketchy bag I was given and noticed it was the wrong medicine! I went back and was asked "What medicine was it supposed to be?". After another 10 minutes I finally got the correct remainder and went on my way.

This all happened at approximately 8pm on 8/18/23

Desired outcome: Don't steal patient's medication,or know how to count. Don't hand out schedule II or ANY medication without a label. Oh and maybe make sure you are handing out the correct medicine. Someone could die.

Read full review of CVS
Hide full review
ComplaintsBoard
T
9:24 am EDT

CVS - customer service

On Sept. 18, 2019 I went to this 24 hour CVS at approx. 7am there was no one to be found to check me out in the front. I looked around for about 5 minutes and the pharmacist was in the back by the drive thru window helping someone. After she had finished with her customer I did not asked her to cash me out, I only asked if she can page someone to the front of the store to help me. Her response was very rude, she told me very rudely "I will when I am finish what I'm doing". I understand if she was still completing a transaction at the window but she wasn't she had finished, how long does it take to page someone. The nasty way she spoke to me was very unprofessional and I just walked away. When I returned to the front of the store the cashier was finally in the front. I have no idea where he had been. Finally It was my turn to check out and now he tells me he can only take cash and it would be awhile till he could ring out credit or debit transactions because the system was down. My time was wasted at this CVS. I told him no I can't wait and I would just go down the street to Walgreens.

Read full review of CVS
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.