Aspen Dental

I started treatment with Aspen Dental on June 20, 2022, to prepare for a right-side upper bridge after my initial exam on March 7, 2022. On August 8, 2022, I received my bridge on the upper right side of my mouth. The dentist told me it was made from their best material, and I’ll be set for years. It was perfect. I paid over $3000 out of pocket; my dental insurance covered the remainder.

On August 5, 2023, early Saturday, at 3:00 am, I woke up with an object in my mouth. To my surprise, it was the middle section of my bridge. I immediately started crying and searching for an open Aspen Dental somewhere as I was headed on a family trip of a lifetime with my family that we had been paying for, for two (2) years. No office was open on that Saturday or Sunday. The break left sharp edges on the two (2) anchor teeth that were cutting my jaw and tongue, and the rear crown tooth was sensitive.

I went to the Hampton, Virginia office on Monday morning, August 7, 2023, at 7 am and waited for the door to open to be seen as an emergency patient. I was told the dentist (TAGHIZADEH, FARSHAD) that performed my initial installation had moved to Arizona (I believe). I saw a dentist (PATEL, ARTI M- according to my most recent claim), filling in for the office dentist on vacation. She said she could not put it back together because it BROKE. She also stated my bridge was made out of their best porcelain material. She could smooth the edges to stop the cuts and put a temporary coating on the sensitive tooth. She said her adjustments and services would be covered at no charge.

As we were leaving the following day, I wanted to know when I could be scheduled to have my bridge replaced; I was told to talk to the office manager. To my utter disbelief, when I spoke with the office manager, she told me I would have to pay $5000 for another bridge. I was devastated and angered beyond words that Aspen Dental was not standing behind its products and service. I did nothing to my knowledge that caused my bridge to break. There was always a little give in the bridge, which I felt was normal to be able to floss and clean properly. My bridge lasted LESS than a year! I have a bridge on the upper left side I received from a dentist that is no longer in practice over six (6) years ago, and it’s still there. I am asking for your corporation to stand behind your service.