Hardee's Restaurants

On April 17th, 2023 I went to the Hardees at the Candlers Station # 1504004

in Lynchburg, VA. I went to the drive thru to order. I placed my order.

When I went to the window the young lady did not greet me. She just stated the money I was to pay. I tried to question the amount and at that time another staff person. (who later identified herself as the manager) walked up.

I was told the 10 piece chicken Tenders was $21.98.

I responded by telling them that according to their board in the drive thru the Tenders were $20. 90 something cents. They never even responded regarding this. Then I was told that tax was $2.59. I said thats ridiculous. And the? manager started saying something about that was not up to her or something to that effect. At the same time I had already stated "But that's not your fault"

This? manager did not acknowledge me but just walked away. I handed my bank card to the girl at the window. She processed the transaction and then walked away. Never told me thank you, never told me there would be a wait time, nothing. I watched both her and this shift manager go around the counter and away from their work station towards the lobby and tables. I waited several minutes and no one came to me to give me my order or to even inform me of a wait time.

after at least approximately 7 minutes I seen the girl walk to the work area and start to fix a drink for someone. I watched her pore a red liquid in a cup that looked like it had something else in it. She then poured part of the red liquid back into the bottle. Cross contamination. She came to the window and told me there was someone behind me and needed me to move forward.

At this time I felt that I had been treated horribly and had enough. I refused to move my vehicle and asked to speak to the manager. She literally rolled her eyes and then walked into the Lobby area and I waited a brief time while I am sure she was trying to validate herself and make me the customer wrong. Finally the shift manager came to the window. I informed her of how I was being treated by them and I asked for the district mangers contact inforrmation. She walked away towards the back room. I sat there for several minutes waiting. The girl again told me to move as there was a customer behind me. As I told her I was a customer also and I was waiting. I then told her I wanted a refund. I still had not be given my order that I paid for or was told anything regarding my order. I handed her my card to credit back the amount for the food I never received. After approximately 4-5 minutes the shift manager finally returned and informed me that she spoke with the diestirnct manager and they were not allowed to give out the contact number. As I told her I have managed fast foods in Califodrnia and the District Manager/ Corporate number should be posted where customers can obtain them. I then told her I wanted the corporate number. She again walked to back. While she was gone 3-4 people that had been talking with the girl walked up to the counter. AT one point one of them came to the window and said something to me regarding phone number.

The shift manager finally returned and the girl had given her my card.

I was handed a torn off piece of register paper with a number on it.

She then wanted me to return the food for me to get my refund. At this point if informed her I had never received my order or was told there was a wait time. Nothing. She gave me my refund and I left.

My name is Georgia L. Simmons

My grandson, daughter and I were there the day before after picking up my grandson at Liberty. I spent almost $40.00 on food. The person working the window was very nice and explained there would be a wait and an approximate wait time. This was not an issue as she treated us as all customers should be. She was respectful, helpful and informative.

I can not believe that I was treated so badly. It was humiliating. Especially when the shift manager and the girl stood there with the other people they had been talking to in the lobby area staring at me like I was a side show because I basically was holding them accountable for how they treated me and the horrible service.

The order number on my refund receipt is 322261. It says Cashier Alexis.

I am fully aware of how in settings such as this when confronted with their behavior they will gang up and try to discredit the other person to validate themselves and their behavior. They operated with a gang like attitude and demeaned me. I work in the medical field and understand the importance of communication and respect.

Some how I do not think they bothered to tell the District manager of their lack of service or respect.

My address is :

Georgia L. Simmons

502 Savannah Ave.

Lynchburg, VA 24502