Plato's Closet

When my friend and I went into platos closet to shop. We ran into a guy my friend used to talk to ex girlfriend Lanique. She then threw a temper tantrum and demanded her manger who wasn't even the real manger to make us leave. The other associates then told us to get out because her employee was upset and we told them no because we didn't know she worked here and we are just customers. When we were checking out she then took a picture of my friend and the head manager started to talk over my friend asking for her to do something about it. Something needs to be done about this horrible customer service .

I have purchased or attempted to purchase gift cards at this Platos Closet location in Dulles Virginia on multiple occasions (probably 10 - 15 times). I buy them for my daughters (age 25 - 30) as birthday or holiday presents. Every time is a HUGE debacle. At least half the time, I leave without a gift card because either the equipment isn't working or the employees don't know how to do it. On most occasions it takes upwards of an hour of them attempting multiple cards before either I leave disappointed without a card, or someone gets lucky and is able to activate the card. On one occasion I left with what I thought was an activated $50 card and gave it to my daughter as a gift. She went to use it at a store in Florida and was told there was no money on it. After many phone calls and arguments, the store finally made good on the card and my daughter got her $50. One of the times they weren't able to get it activated, I had to drive an hour and 15 minutes to the next closest Platos in Fairfax to get a gift card. They had no trouble with the process. It shouldn't be this difficult to get a gift card. This store (general manager name - Jerusa) really needs to either fix their equipment and / or train their employees on how to activate gift cards. Just a totally frustrating experience EVERY single time I try. Will not be going back.